Product Support Expert (Legazpi)

Millennial Zeal Technology Corporation; Legazpi; On-site; PHP 180,000 - 300,000; Full time

Job summary

Millennial Zeal Technology Corporation is seeking a motivated Technical and Customer Service Support associate in Legazpi. The role combines mobile device repair assistance, sales of OPPO smartphones and IoT products, and robust aftersales support within a fast-paced store environment.

You will manage inventory, process daily income, and participate in trainings with both China Headquarters and Local Head Office. Flexibility with schedules is expected.

Qualifications

• Minimum 1–2 years of experience in device repair and sales.
• At least a vocational certificate or equivalent qualification.
• NCIITESDA certification is recommended.
• Previous experience in customer service, technical support, sales, or a related role is an advantage.
• Strong knowledge of computer systems, software applications, basic network troubleshooting, and electronics.
• Excellent verbal and written communication skills.
• Sales-oriented with the ability to identify customer needs and recommend appropriate products or services.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Provide assistance to walk-in customers in mobile phone repair services, accessory sales, software upgrades, and data backup guidance; receiving and releasing devices; inform customers about repair and data loss risks; follow SOPs when repairing phones and OPPO devices.
• Assess the status of OPPO devices prior to repair to determine the appropriate maintenance type.
• Maintain accurate encoding of information in the Aftersales system for proper record-keeping and reference.
• Provide an update on customers’ phone status and assist with general inquiries related to business.
• Maintain accurate inventory and safekeeping of spare parts, handsets, and IoT inventory in the store.
• Receive and deposit daily income and account for discrepancies; issue receipts and update entries; prepare reimbursement forms.
• Participate in assessment-related programs and development trainings conducted by China Headquarters and Local Head Office; pass O-Elite examinations and interviews.
• Proactively promote and sell OPPO smartphones, IoT products, accessories, and aftersales services to walk-in customers while delivering an excellent customer experience.
• Achieve assigned monthly KPIs including RO target, GMV target, per-unit sell-out, and accessories/IoT sales targets.
• Identify customer needs and recommend suitable products and services to maximize satisfaction and store revenue.
• Upsell repair services with genuine replacement parts and maintenance options; convert service customers into sales opportunities.
• Cross-sell OPPO devices and ecosystem products via aftersales interactions.
• Maintain understanding of product specifications, promotions, pricing, and financing options to confidently present solutions and close sales.
• Build long-term customer relationships through excellent service, leading to repeat purchases and referrals.
• Maybe assigned to different tasks and departments from time to time as required by business needs.

Skills

Customer service

Sales

Communication skills

Multitasking

Organizational skills

Technical explanation

Microsoft Office

Problem solving

Inventory management

Education

Vocational certificate or equivalent

NCIITESDA certification (recommended)

Tools

Microsoft Office

Job description

Job Description:

Technical and Customer Service Support:

1. 1. Provide assistance to walk-in customers in mobile phone repair services, accessory sales, software upgrades, and data backup guidance; receiving and releasing of devices; physical inspection; informing customers about possible repair and data loss risks; and following proper standard operating procedure when repairing phones and other OPPO devices.
2. 2. Assess the status of OPPO devices prior to repair to determine the appropriate maintenance type.
3. 3. Maintain accurate encoding of information in the Aftersales system to ensure proper record-keeping and reference.
4. 4. Provide an update on customers’ phone status and assist with general inquiries related to business.

Asset and Administrative Management:

1. 1. Responsible for maintaining accurate inventory and safekeeping of spare parts, handsets, and IoT inventory in the store.
2. 2. Perform other administrative roles such as, but not limited to:

• - Receive and deposit the daily income and account for any discrepancy.
• - Issue official receipts and update the columnar entries.
• - Prepare reimbursement forms for expenses incurred, accountable for any discrepancy.

ProfessionalDevelopment:

1. 1. Participateinassessment-relatedprogramsanddevelopmentprogramssuchas:

• - Participate in alltrainings and examinations facilitated by China Headquartersand the LocalHeadOffice.
• - O-Elite examinations and interviews conducted by China Headquarters and the Local HeadOffice, and meet the required passing standard.

SalesPerformanceandTargetAchievement:

1. 1. Proactively promote and sell OPPOsmartphones, IoT products, accessories, and aftersalesservices to walk-in customers while delivering an excellent customer experience.
2. 2. AchieveassignedmonthlyKeyPerformanceIndicators(KPIs),including,butnotlimitedto:

• - Repair Order(RO)target
• - GrossMerchandiseValue(GMV)target
• - PerUnitSellouttarget
• - Accessory andIoTsalestarget,asapplicable

3. Identify customer needs and recommend the most suitable products, accessories, andservices to maximize customer satisfaction and increase store revenue.

4. Actively upsell repair services by recommending genuine replacement parts, preventivemaintenance services,extendedserviceoptions,andcomplementary accessorieswheneverappropriate. Ensure every customer interaction is maximized as a sales opportunity whilemaintaining transparency and customer trust.

5. Cross-sell OPPO devices and ecosystem products by leveraging aftersales interactions,converting service customers into potential sales opportunities.

6. Maintain a thorough understanding of product specifications, promotions, pricing, andfinancing options to confidently present solutions and close sales.

7. Buildlong-termcustomerrelationshipsthroughexcellentservice,resultinginrepeat purchases,referrals,andhighercustomersatisfaction.

Maybeassignedtodifferenttasksand/ordepartmentsfromtimetotimeasrequiredbybusiness

needs.

Job Requirements:

• *Minimum1–2yearsofexperience indevice repairand sales-related roles.
• *At least a vocational certificate or equivalent qualification.
• *NCIITESDAcertificationisrecommended.
• *Previousexperiencein customerservice, technicalsupport,sales,ora relatedroleis anadvantage.
• *Strong knowledge of computer systems, software applications, basicnetwork troubleshooting, andelectronics.
• *Excellentverbalandwrittencommunicationskills.
• *Strongcustomerservice,interpersonal,andproblem-solvingskills.
• *Abilitytoexplaintechnicalconceptsinaclearandunderstandablemanner.
• *Sales-orientedwiththeabilitytoidentifycustomerneedsandrecommendappropriateproductsorservices.
• *ProficientinMicrosoftOfficeapplications.
• *Abilitytomultitask,prioritizetasks,andworkeffectivelyinafast-pacedenvironment.
• *Strongattentiontodetailandorganizationalskills.
• *Abilitytoworkindependentlyandcollaborativelyaspartofateam.
• *Willingnesstoworkflexibleschedules,includingweekends,holidays,orshiftingschedules,ifrequired.
• * Willingtolearnnewtechnologies,products,andadapttocompanyprocessesandprotocol.