Product Support Engineer: Field Reliability & NPI Lead

Teradyne

Lapu-Lapu

On-site

PHP 900,000 - 1,300,000

Full time

8 days ago

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Job summary

Teradyne is seeking an experienced engineer for reliability and product support roles in the Philippines. The position focuses on aligning field and factory operations, driving cross-functional collaboration, and leading reliability initiatives for multiple product platforms.

Responsibilities include supporting system installations, developing FRU strategies, and coordinating field upgrades and NR projects.

Qualifications

Bachelor’s degree in engineering (Mechanical, Electrical, or Electromechanical preferred).
5–10 years of relevant industry experience.
Experience in Product Support, Field Applications, or similar roles preferred.
Background in automation and system-level troubleshooting is an advantage.
Experience in HDD, SLT, or semiconductor test environments is highly desirable.
Strong verbal and written communication with ability to engage cross-functional stakeholders.
Technical Project Management experience is a plus.

Responsibilities

Serve as a core PSG representative for existing and new product platforms, ensuring alignment between field and factory operations.
Drive cross-functional collaboration with Field Teams, Engineering (HW/SW), and Cebu Repair Operations to resolve field issues and escalations.
Lead parts analysis initiatives and drive reliability improvement programs based on failure trends.
Actively participate in new product development meetings, providing product support and reliability input.
Support system installations by coordinating with install teams on tools, resources, and readiness requirements.
Define and implement Field Replaceable Unit (FRU) strategies to optimize serviceability and turnaround time.
Plan, organize, and manage field upgrades, repair activities, new product introduction (NPI), product transfers, and non-recurring (NR) projects.
Partner with documentation teams to ensure accuracy and completeness of service and technical materials.
Monitor and evaluate part reliability for new products, driving corrective actions as needed.
Develop and publish reliability reports based on field performance data and failure analysis.
Travel requirement: up to 20%.