Product Specialist

GainStrong; Makati; On-site; PHP 180,000 - 300,000; Full time

Job summary

GainStrong is seeking a customer-focused Retail Sales Associate for its Perfumes and Essentials Oils store in Makati. You will provide excellent service, help customers select products, and answer questions about features and benefits.

A proactive attitude and ability to meet monthly sales goals are essential. Responsibilities include maintaining attractive, organized displays, assisting with inventory reporting, and collaborating with coworkers to ensure outstanding customer experiences.

Qualifications

• Experience in retail or customer-facing roles preferred.
• Ability to explain product features and benefits.
• Strong communication and listening skills.

Responsibilities

• Deliver friendly, proactive customer service to shoppers.
• Assess customer needs and recommend suitable perfumes and essential oils.
• Answer queries and provide information on products and promotions.
• Achieve sales targets on daily, weekly, and monthly basis.
• Maintain clean, organized, and stocked selling areas.
• Assist in inventory counts and reporting of stock levels.
• Upsell related products and accessories to customers.
• Handle returns and exchanges according to store policy.
• Collaborate with team members to ensure smooth store operation.
• Build trustful relationships with customers to encourage repeat visits.

Skills

Customer service

Sales

Product knowledge

Cross selling

Inventory reporting

Teamwork

Communication

Job description

Product: Perfumes and Essentials Oils Store Type: Kiosk

Job Description:

• Ensure high levels of customer satisfaction through excellent sales service
• Assess customers needs and provide assistance and information on product features
• Welcome customers to the store and answer their queries
• Follow and achieve departments sales goals on a monthly, quarterly and yearly basis
• Maintain in-stock and presentable condition assigned areas
• Actively seek out customers in store
• Remain knowledgeable on products offered and discuss available options
• Cross sell products
• Handle returns of merchandise
• Required to report all sales, including inventory.
• Team up with co-workers to ensure proper customer service
• Build productive trust relationships with customers
• Comply with inventory control procedures