Product Operations & Client Success Associate

Azeus Systems Limited; Pasig; In loco; PHP 335.000 - 614.000; Tempo pieno

Descrizione del lavoro

Azeus Systems Limited in Metro Manila is seeking a Product Operations Associate to support Sales, Account and Product Managers with customer service, admin tasks and program coordination for client objectives in sales, marketing and product support.

Responsibilities include onboarding, gathering feedback, organizing annual general meetings, coordinating with clients, and providing onsite support when required.

Competenze

• Bachelor's degree in publications, communications, business, management or equivalent.
• Customer service background or account coordination or management experience is a plus.
• Experience in project and events management.
• Fast learner and tech-savvy.
• Strong familiarity with video-conferencing software.
• Excellent people skills.
• Patient, flexible and can work under extreme pressure.
• Strong organizational, monitoring, and coordination skills.
• Focused and detail-oriented.
• Strong analytical abilities.
• Above average English written and oral communication skills; good in business correspondence.

Mansioni

• Assist in onboarding clients and ensuring proper onboarding, gathering feedback, addressing concerns, and handling additional requests.
• Assist in facilitating annual general meetings, conducts dry-runs and trainings among C-level executives/board members/ shareholders.
• Shape the flow and conduct of a client's annual general meeting with their knowledge of the product.
• Manage events and projects based on client needs, and scheduling meetings for in-depth discussions on requirements.
• Follow up pending actions from customers and other resources in the organization, and track each call to resolution.
• Develop and maintain good working relationships with clients by providing timely responses to customer requests through calls, chats and/or emails.
• Coordinate with customer contacts to inquire about their needs and offer solutions to optimize customer satisfaction.
• Visit client sites to provide onsite account support as the need arises.
• Help in generating and following-up sales or business leads.
• Compose client correspondence and helpful product guides.
• Maintain and update global account team databases and contact lists.
• Stay abreast on company products and services.

Conoscenze

Customer service

Account coordination

Project management

Events management

Video conferencing

People skills

Attention to detail

English communication

Tech-savvy

Formazione

Bachelors degree

Descrizione del lavoro

Azeus Systems Limited in Metro Manila is seeking a Product Operations Associate to support Sales, Account and Product Managers with customer service, admin tasks and program coordination for client objectives in sales, marketing and product support.

Responsibilities include onboarding, gathering feedback, organizing annual general meetings, coordinating with clients, and providing onsite support when required.