Product Operations Assistant

Manpower Outsourcing Services, Inc.; Taguig; Hybrid; PHP 355,000 - 426,000; Full time

Benefits offered by this job

Mobile allowance

Health Insurance (HMO)

Life Insurance

5 Sick Leave Credits (Pro-rated)

5 Vacation Leave Credits (Pro-rated)

Job summary

Manpower Outsourcing Services, Inc. is seeking a Product Operations Assistant to support the BNPL product across Southeast Asia. The role focuses on day-to-day operations, stakeholder coordination, and campaign support to drive product performance.

You will analyze data, improve processes, and collaborate with Marketing, Legal, Compliance, and Ops teams. The position offers a day shift, on-site work in Taguig, with mobile allowance, HMO, and life insurance.

Qualifications

• Bachelor's degree in Business, Finance, Marketing, Management, Economics, or related field.
• 1-2 years of experience in Operations, Partnerships, Project Coordination, Fintech, E-commerce, Financial Services, or related industry.
• Proficiency in Microsoft Excel and/or Google Sheets.
• Basic knowledge of data analysis and operational performance metrics.
• Strong organizational, coordination, and multitasking skills.
• Excellent communication and interpersonal abilities.
• Detail-oriented with strong problem-solving capabilities.
• Ability to adapt quickly to new tools, systems, and processes.
• Comfortable working in a fast-paced and dynamic environment.
• Collaborative, proactive, and results-driven.

Responsibilities

• Assist in managing day-to-day operational processes to ensure seamless product operations.
• Monitor and resolve operational issues, customer inquiries, disputes, and compliance-related concerns.
• Support process improvements and operational excellence initiatives.
• Serve as a liaison between external partners and internal teams.
• Coordinate with Product, Marketing, Legal, Compliance, and Operations teams to ensure alignment on business objectives and operational requirements.
• Maintain strong working relationships with stakeholders across multiple functions.
• Assist in planning and executing promotional and marketing campaigns.
• Track campaign performance and provide recommendations for improvement.
• Coordinate with stakeholders to ensure successful campaign implementation.
• Analyze operational and business data to identify opportunities for improvement.
• Monitor key performance indicators such as user journeys, funnel conversion, and payment penetration.
• Prepare regular reports, presentations, and operational dashboards.
• Support data-driven decision-making and performance tracking.
• Provide operational insights to support product enhancements and user experience improvements.
• Assist in testing new product features and validating operational readiness.
• Support the successful rollout of new initiatives and product updates.

Skills

Organizational skills

Communication skills

Data analysis basics

Education

Bachelor's Degree in Business, Finance, Marketing, Management, Economics, or related field

Tools

Microsoft Excel

Google Sheets

Job description

Job Highlights

• Competitive salary of up to PHP 35,000
• Day shift schedule, Monday to Friday
• Work onsite in BGC, Taguig
• Mobile allowance, HMO, and Life Insurance
• Opportunity for contract extension based on performance
• Regional exposure supporting a leading BNPL product across Southeast Asia

Job Description

We are looking for a detail-oriented and proactive Product Operations Assistant to support the operational success and growth of a leading Buy Now, Pay Later (BNPL) product across Southeast Asia.

In this role, you will work closely with internal teams, external partners, and key stakeholders to ensure smooth day-to-day operations, improve operational efficiency, support campaigns, analyze performance data, and contribute to product enhancements. This opportunity is ideal for professionals who enjoy operations, project coordination, data analysis, and cross-functional collaboration in a fast-paced environment.

Employment Details

Benefits

• PHP 1,500 Mobile Allowance
• Health Insurance (HMO)
• Life Insurance
• 5 Sick Leave Credits (Pro-rated)
• 5 Vacation Leave Credits (Pro-rated)

Key Responsibilities

Operations Support

• Assist in managing day-to-day operational processes to ensure seamless product operations.
• Monitor and resolve operational issues, customer inquiries, disputes, and compliance-related concerns.
• Support process improvements and operational excellence initiatives.

Stakeholder Coordination

• Serve as a liaison between external partners and internal teams.
• Coordinate with Product, Marketing, Legal, Compliance, and Operations teams to ensure alignment on business objectives and operational requirements.
• Maintain strong working relationships with stakeholders across multiple functions.

Campaign Support

• Assist in planning and executing promotional and marketing campaigns.
• Track campaign performance and provide recommendations for improvement.
• Coordinate with stakeholders to ensure successful campaign implementation.

Data Analysis & Reporting

• Analyze operational and business data to identify opportunities for improvement.
• Monitor key performance indicators such as user journeys, funnel conversion, and payment penetration.
• Prepare regular reports, presentations, and operational dashboards.
• Support data-driven decision-making and performance tracking.

Product Support

• Provide operational insights to support product enhancements and user experience improvements.
• Assist in testing new product features and validating operational readiness.
• Support the successful rollout of new initiatives and product updates.

Qualifications

• Bachelor's Degree in Business, Finance, Marketing, Management, Economics, or any related field.
• 1-2 years of experience in Operations, Partnerships, Project Coordination, Fintech, E-commerce, Financial Services, or a related industry.
• Proficiency in Microsoft Excel and/or Google Sheets.
• Basic knowledge of data analysis and operational performance metrics.
• Strong organizational, coordination, and multitasking skills.
• Excellent communication and interpersonal abilities.
• Detail-oriented with strong problem-solving capabilities.
• Ability to adapt quickly to new tools, systems, and processes.
• Comfortable working in a fast-paced and dynamic environment.
• Collaborative, proactive, and results-driven.

Preferred Skills

• Experience supporting operational processes in fintech, digital payments, e-commerce, or financial services.
• Exposure to stakeholder management and cross-functional collaboration.
• Familiarity with reporting, performance monitoring, and process improvement initiatives.