Product Operations Analyst

Reed Elsevier Philippines; Quezon City; Hybrid; PHP 480,000 - 800,000; Full time

Benefits offered by this job

Hybrid work setup

HMO coverage from Day 1 for you and 4+

Retirement package with company match

Life and Accident Insurance from Day 1

24 annual PTOs + 6 more after 5 years

Merit increase and incentives

Learning sessions and certification

IT equipment provided

Job summary

Reed Elsevier Philippines is seeking a Product Operations Specialist to support day-to-day product operations, configuration, and availability of products through system setup and maintenance. This role partners with Technology and Operations to resolve issues, participate in development ceremonies, and maintain operational documentation.

You will assist with system testing, ad hoc reporting, and special projects, using AI to create tools that improve efficiency across teams.

Qualifications

• Bachelor's degree required.
• At least 4 years of experience in product operations or related roles.
• Strong technical proficiency with new systems and technologies.
• Excellent cross-departmental communication.
• Detail-oriented with ability to manage multiple priorities.

Responsibilities

• Support day-to-day product operations and availability of products.
• Assist with system testing and internal documentation.
• Create and manage development tickets; produce reports.
• Attend cross-functional product meetings and ceremonies.
• Leverage AI to improve operational efficiency.

Skills

Technical proficiency

Communication

Attention to detail

Generative AI tools

Prioritization

Education

Bachelor's Degree

Tools

ChatGPT

Microsoft Copilot

Claude

Job description

Join us and enjoy benefits designed to help you thrive:

• Flexible hybrid work setup (1-2 day/month onsite reporting)


• IT Equipment provided


• HMO coverage starting from Day 1 for you and FOUR FREE dependents


• Attractive retirement package with company matching


• Life and Accident Insurance starting Day 1


• 24 Annual PTOs, additional 6 once you reach your 5th year with us


• Competitive benefits with annual merit increase and incentives


• Continuous improvement for our employees (workshops, certification programs, learning sessions, etc.)

Work Arrangement:

• Set-Up: Hybrid (1-2/month onsite reporting)


• Location: UP AyalaLand Technohub, Commonwealth, Quezon City

Job Description:

The Product Operations Specialist supports the day-to-day product operations and availability of products through system setup and configuration, production maintenance, and issue review and resolution. This role assists with system testing, supports and attends product meetings and development ceremonies, creates and maintains operational documentation, and provides ongoing and ad hoc reporting to support product and operational activities.

The Product Operations Specialist works with Technology and Operations teams to resolve product issues. The role also assists with special projects and activities that support product teams and uses AI to create tools and procedures that improve operational efficiency.

Key Responsibilities:

Product and Platform Operations:

• Use product back-end systems and tools to support premier programmatic solutions for customers.


• Manage Sales and stakeholder requests for product and system setup, configuration, and updates.


• Support platform activities and back-end system administration.


• Assist with special projects and other activities that support product teams.

Issue Review and Resolution:

• Monitor internal customer cases and investigate product issues.


• Coordinate the timely review and resolution of product issues with Technology, Operations, and Sales teams.


• Identify issues, evaluate available information, and recommend practical solutions while considering business and customer needs.

Development Ticket Management:

• Create, track, and manage development tickets for identified issues and update requests.


• Ensure issues and update requests are appropriately documented.


• Follow development tickets through to resolution.

System Testing:

• Assist with system testing activities that support product and operational requirements.

Documentation and Reporting:

• Create and maintain internal system and process documentation for internal stakeholders.


• Produce and distribute ad hoc and recurring product and operational reports.

Product Meetings and Development Ceremonies:

• Attend and actively participate in development ceremonies and other cross-functional product meetings.

Operational Efficiency and AI:

• Utilize AI to create tools and procedures that improve the efficiency of product operations activities.


• Use generative AI tools to support documentation, reporting, and day-to-day operational tasks.

Qualifications:

• Bachelor's Degree.


• At least 4 years of relevant experience in product operations, platform operations, system administration, technical support, application support, or a related operational role.


• Strong technical proficiency and the ability to quickly adapt to and effectively utilize new systems, applications, and technologies.


• Ability to communicate clearly and concisely with colleagues across internal departments, including Product, Technology, Sales, Marketing, and Support.


• Strong attention to detail and communication skills, with the ability to maintain accuracy while being proactive and managing multiple priorities and deadlines.


• Ability to identify issues, evaluate available information, and recommend practical solutions while considering business and customer needs.


• Basic proficiency with generative AI tools, such as ChatGPT, Microsoft Copilot, or Claude, to support documentation, reporting, and day-to-day operational tasks.