Product Marketing & CX Specialist

Sourcefit; Quezon City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Sourcefit is building a marketing shared-services capability in the Philippines to support its group and portfolio companies. The role focuses on supporting product marketing, customer experience, and go-to-market efforts across teams in Eastwood, Quezon City.

You will map customer journeys, develop value propositions, coordinate launches, and analyze feedback metrics like NPS and CSAT to drive adoption and satisfaction.

Qualifications

• Bachelor's degree in Marketing, Business, Product Management or related field preferred.
• Strong written and spoken English required.
• At least 3 years of experience in product marketing, digital products, customer experience, marketing or project coordination. Experience supporting launches or customer journey improvements is an advantage.

Responsibilities

• Support research into target audiences, customer needs, competitor offers and product category trends.
• Help develop and maintain product value propositions, audience profiles, messaging frameworks, FAQs and product information.
• Coordinate launch plans, campaign inputs, product collateral and internal readiness materials with Marketing, Product, Technology and portfolio teams.
• Map end-to-end customer journeys and service touchpoints, identifying friction and opportunities to improve awareness and activation.
• Coordinate customer feedback and experience data, including NPS, CSAT, surveys and product usage, and summarize findings for the Product Marketing Manager.
• Track launch tasks, dependencies, milestones, approvals and post-launch actions using project tools.

Skills

Product positioning

Messaging frameworks

Customer journey mapping

CX fundamentals

Market research

NPS/CSAT metrics

Project coordination

PowerPoint

Excel

Digital product basics

Education

Bachelor's degree in Marketing, Business, Product Management or related field

Tools

PowerPoint

Excel

Job description

Sourcefit is building a marketing shared-services capability in the Philippines to support its group and portfolio companies. The role focuses on supporting product marketing, customer experience, and go-to-market efforts across teams in Eastwood, Quezon City.

You will map customer journeys, develop value propositions, coordinate launches, and analyze feedback metrics like NPS and CSAT to drive adoption and satisfaction.