Product Manager: Vendor & Platform Partnerships

Manatal; Philippines; Hybrid; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Performance bonuses

Flexible work arrangements

Career growth opportunities

Job summary

MicroSourcing is seeking a Product Manager for Project MicroSphere in Manila. You will own vendor relationships, oversee SLA compliance, and drive product enhancements for integrated tools while ensuring timely rollout and performance tracking.

The role includes governance of SOW/MSA, data-driven metrics, trainings for stakeholders, and maintaining up-to-date SOPs and manuals. Hybrid day shift, 12-month fixed term, with growth opportunities and an inclusive culture.

Qualifications

• Minimum of 3 to 5 years of experience in Product Management, Vendor Management, SLA coordination, or specialized technical project coordination.
• Demonstrated literacy in commercial contract documentation, specifically an ability to interpret and apply SLAs, SOW clauses, and MSA parameters.
• High proficiency in utilizing Microsoft Excel or enterprise data tools to analyze vendor performance logs and metrics parameters.

Responsibilities

• Vendor & SLA Management: Act as the primary owner for third-party platform vendors, ensuring continuous performance optimization and adherence to strict contract thresholds.
• Product Enhancements: Oversee the product lifecycle for integrated tools under Project MicroSphere, managing feature upgrades, rollouts, and system optimizations.
• SOW & MSA Compliance: Regularly cross-reference and govern external vendor data streams and platform deliverables against agreed SLAs, SOWs, and MSAs.
• Performance Metrics Tracking: Collect, monitor, and report on operational logs, system uptimes, and third-party spreadsheet performance metrics.
• Escalation Governance: Log, document, and elevate any metric deficits or contract threshold breaches to the Project Manager and TA Leadership teams.
• Product Trainings: Conduct trainings across relevant stakeholders, maintaining updated SOPs and Manuals.

Skills

Vendor management

SLA coordination

Project coordination

Excel / data tools

IT-BPM experience

Education

Bachelor's degree in PM/Business/CIS or related

Tools

Microsoft Excel

Enterprise data tools

Job description

MicroSourcing is seeking a Product Manager for Project MicroSphere in Manila. You will own vendor relationships, oversee SLA compliance, and drive product enhancements for integrated tools while ensuring timely rollout and performance tracking.

The role includes governance of SOW/MSA, data-driven metrics, trainings for stakeholders, and maintaining up-to-date SOPs and manuals. Hybrid day shift, 12-month fixed term, with growth opportunities and an inclusive culture.