Product Manager, Platform Trust & Onboarding (Hybrid)

Angkas; Makati; Hybrid; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Free meals

Gym access

Career growth

Competitive salary

Startup energy

Global team

Tech-driven culture

Job summary

Angkas Manila is seeking a Product Manager to shape how users are verified, onboarded, and kept safe on our ride-hailing platform. You will align CS, Policy & Compliance, and Ops to deliver features that move the needle on activation, trust, and platform efficiency.

You’ll own the identity, fraud detection, and platform tooling, balancing rapid delivery with rigorous audit trails and privacy compliance, while enabling frontline teams to resolve issues at scale.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Systems, Business, or a related field.
• 3-5 years experience in Product Management or Technical PM, with 1-2 years owning technical or platform products

Responsibilities

• Own the User Trust and Platform roadmap end-to-end across identity, fraud, onboarding and activation, comms, support, and back office.
• Discovery and prioritisation: rank work on impact vs effort with CS, Policy & Compliance, and Ops input.
• Own the trust and platform KPI framework: activation rate, fraud loss as % GMV, support resolution time, CSAT, and Back Office workflow success rate.
• Own identity and account integrity as a system: verification at signup and propagation across apps.
• Own fraud detection and enforcement tooling: define signals and back office surfaces for suspensions with audit trail.
• Own onboarding and activation funnels for drivers and customers, measure drop-off, move time-to-first-trip/bookings.
• Own platform comms: define transactional and N-way messaging to shape trust.
• Drive cross-functional alignment to unblock frontline teams with defined service standards.
• Ensure compliance and traceability for all actions with Legal and DPO, Data Privacy Act.
• Release management: plan phased rollouts, define success criteria, know when to pause/rollback.
• Ownership & accountability: end-to-end outcomes.

Skills

SQL

APIs & auth flows

Analytics tooling

KYC & identity verification

UI/UX knowledge

Education

Bachelor's degree

Tools

Amplitude

Looker

Tableau

Data Studio

Job description

Angkas Manila is seeking a Product Manager to shape how users are verified, onboarded, and kept safe on our ride-hailing platform. You will align CS, Policy & Compliance, and Ops to deliver features that move the needle on activation, trust, and platform efficiency.

You’ll own the identity, fraud detection, and platform tooling, balancing rapid delivery with rigorous audit trails and privacy compliance, while enabling frontline teams to resolve issues at scale.