Product Manager

Pleased Inc

Taguig

On-site

PHP 2,120,000 - 3,515,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

HMO coverage

13th month pay and bonuses

Professional development budget

On-site parking

Job summary

Pleased Inc in the Philippines is seeking an experienced Product Manager to lead product strategy, growth, and commercial success for our SaaS platform, reporting to the Head of Tech.

You will collaborate with engineering, design, and sales to define requirements, prioritize initiatives, and deliver features that boost user acquisition, engagement, retention, and revenue.

This on-site role offers a fast-moving startup environment, strong coding culture, and a competitive salary package.

Qualifications

10+ years of product management experience in SaaS or tech
Proven success launching and scaling products or features
Strong understanding of the product development lifecycle
Experience collaborating with engineering teams and technical stakeholders
Excellent communication, presentation, and stakeholder management skills
Strong analytical and data-driven decision-making abilities
Experience with product management and analytics tools such as Jira, Confluence, Mixpanel, or Amplitude
Demonstrated experience driving growth through experimentation and iteration
Experience defining and executing OKRs or similar frameworks

Responsibilities

Define and communicate the product vision, strategy, and roadmap aligned with business objectives
Conduct market research, competitive analysis, and customer discovery to identify growth opportunities
Develop understanding of user behavior, market trends, and competitive dynamics
Establish product KPIs, OKRs, and success metrics aligned with company growth goals
Prioritize features and initiatives based on customer value, business impact, and scalability
Present product strategy and roadmap updates to leadership and stakeholders
Drive product growth, engagement, retention, and monetization initiatives
Identify and execute opportunities across acquisition, activation, retention, and revenue optimization
Lead continuous product discovery through customer feedback, analytics, experimentation, and market insights
Run data-driven experiments and iterative improvements to validate assumptions and maximize impact
Define, monitor, and optimize key performance metrics including conversion rates, retention, LTV, funnels, cohorts, and adoption patterns
Develop and maintain quarterly and annual product roadmaps
Collaborate with Technical Directors to translate product requirements into scalable technical solutions
Create clear user stories, specifications, and acceptance criteria
Balance feature development with technical debt management, stability, and performance improvements
Coordinate dependencies across technical teams and stakeholders
Communicate delivery timelines, priorities, and trade-offs effectively
Partner with the Head of Tech on technical feasibility and product scalability
Work closely with the Project Manager on planning, scheduling, and resource allocation
Collaborate with Technical Directors on architecture and engineering decisions
Coordinate with QA teams on testing strategies and quality standards
Support Sales and Customer Success teams with product knowledge and customer insights
Align with Marketing, Operations, and Leadership teams on go-to-market strategies and product positioning
Facilitate sprint planning, roadmap discussions, and product planning meetings
Gather and analyze customer feedback, behavioral data, and market trends
Conduct user interviews and customer research to uncover pain points and opportunities
Identify feature improvements and strategic growth opportunities
Present customer insights and market analysis to executive leadership
Support customer success initiatives and issue escalations
Build strong relationships with key customers and stakeholders
Define and monitor product KPIs, metrics, and OKRs
Use data analysis to guide product decisions and validate opportunities
Track feature adoption, engagement, and usage trends
Create dashboards and reports for stakeholders and leadership
Prioritize initiatives using data-driven analysis and measurable outcomes

Skills

Product leadership

SaaS growth strategy

Stakeholder management

Customer discovery

Data-driven decision making

Roadmapping

Cross-functional collaboration

Education

MBA or degree in Business/Engineering

Tools

Jira

Confluence

Mixpanel

Amplitude

Job description

Company & Product Profile

Pleased.com provides customer service software (SaaS) to clients all over the world. The company has been live with paying customers for years, and is currently used by around 5 million end users each month (our clients’ customers). Pleased has a remote development team in Europe with around 30 people, and due to the success of the product is seeking to hire around 100 more people in the Philippines to further develop and scale. Pleased’s goal is to capture a larger portion of the US market.

We have a >1,000 sqm office space in BGC that we’re moving into at the end of July. It’s an open-office layout, with several breakout areas and lots of meeting rooms. All technical staff are equipped with the best technology to perform their duties (high-spec MacBook Pros, multiple monitors, noise cancelling headphones, and more). We have several AI subscriptions to aid with coding in order to maximally leverage your skills. With that said, everyone is expected to have a strong programming foundation so they can ensure any generated code is suitable for production, and ultimate responsibility falls on each individual. In our tech department, you will never have anyone in your managerial chain that doesn’t know how to code. Everyone, from the most junior developer all the way up to our CEO, is a programmer and we are “dev first”.

As for how we operate, we’re divided into product teams that work on specific areas of the product. Each product team has 2-3 BE, 1-2 FE, 1-2 QA, 1 Product Manager, and 0.5 Project Managers. Separate to this, we have a Business Intelligence team for wrangling data into easily-used, useful formats, a DevOps and DBA team for managing infrastructure, a UXUI team for making beautiful user journeys and designs, and a dedicated AI team.

Our work environment is that of a fast-moving startup, not a large, slow enterprise. We value focusing on our users, taking ownership, and getting things done. In order to create a collaborative, high-energy environment, all of our team in the Philippines works on site. This is not for everyone, but if it sounds like a good fit for you, we look forward to hearing from you!

Company Description

Pleased Technologies specializes in customer support, automation, and scalable service operations. By leveraging intelligent workflows, advanced analytics, and modern support infrastructure, the company enhances customer satisfaction and operational efficiency. Pleased Technologies is committed to delivering innovative systems tailored to improve outcomes for businesses and their customers.

Job Overview

We are seeking an experienced Product Manager to lead product strategy, growth, and commercial success for our SaaS platform. Reporting directly to the Head of Tech, you will collaborate closely with the Technical Directors, Project Manager, and engineering teams to define product requirements, prioritize initiatives, and ensure successful delivery.

This role combines product leadership, growth strategy, customer insight, and cross-functional collaboration. You will own key business outcomes including user acquisition, engagement, retention, and revenue growth while serving as the voice of the customer and the bridge between business goals and technical execution.

Recruitment Process

The first step in our hiring process is an automated technical test. The total time allowed to complete the assessment is 30 to 60 minutes, depending on the exact role. An overall score of 70% of higher is required to move to the next stage.

The next step is a brief HR phone screen that takes about 15 minutes. This is a simple phone call.

The final step is an onsite interview. As of posting, that means you will interview directly with our CEO — he is a programmer too. All technical hires, including managers, are given a coding task in the onsite interview. It takes about 15 minutes to complete and is easier than the automated one you will have already done online. Outside of this you’ll be asked questions about your relevant work experience, and will have a chance to ask any questions you may have about the company, the role, and what we’re doing here at Pleased.

₱190,000 - ₱315,000 a month

Key Responsibilities

Product Strategy & Vision

Define and communicate the product vision, strategy, and roadmap aligned with business objectives
Conduct market research, competitive analysis, and customer discovery to identify growth opportunities
Develop a strong understanding of user behavior, market trends, and competitive dynamics
Establish product KPIs, OKRs, and success metrics aligned with company growth goals
Prioritize features and initiatives based on customer value, business impact, and scalability
Present product strategy and roadmap updates to leadership and stakeholders

Growth & Commercial Impact

Drive product growth, engagement, retention, and monetization initiatives
Identify and execute opportunities across acquisition, activation, retention, and revenue optimization
Lead continuous product discovery through customer feedback, analytics, experimentation, and market insights
Run data-driven experiments and iterative improvements to validate assumptions and maximize impact
Define, monitor, and optimize key performance metrics including conversion rates, retention, LTV, funnels, cohorts, and adoption patterns

Roadmap & Product Delivery

Develop and maintain quarterly and annual product roadmaps
Collaborate with Technical Directors to translate product requirements into scalable technical solutions
Create clear user stories, specifications, and acceptance criteria
Balance feature development with technical debt management, stability, and performance improvements
Coordinate dependencies across technical teams and stakeholders
Communicate delivery timelines, priorities, and trade-offs effectively

Cross-Functional Collaboration

Partner with the Head of Tech on technical feasibility and product scalability
Work closely with the Project Manager on planning, scheduling, and resource allocation
Collaborate with Technical Directors on architecture and engineering decisions
Coordinate with QA teams on testing strategies and quality standards
Support Sales and Customer Success teams with product knowledge and customer insights
Align with Marketing, Operations, and Leadership teams on go-to-market strategies and product positioning
Facilitate sprint planning, roadmap discussions, and product planning meetings

Customer & Market Insights

Gather and analyze customer feedback, behavioral data, and market trends
Conduct user interviews and customer research to uncover pain points and opportunities
Identify feature improvements and strategic growth opportunities
Present customer insights and market analysis to executive leadership
Support customer success initiatives and issue escalations
Build strong relationships with key customers and stakeholders

Analytics & Decision-Making

Define and monitor product KPIs, metrics, and OKRs
Use data analysis to guide product decisions and validate opportunities
Track feature adoption, engagement, and usage trends
Create dashboards and reports for stakeholders and leadership
Prioritize initiatives using data-driven analysis and measurable outcomes

Required Qualifications

10+ years of product management experience in SaaS or technology companies
Proven success launching and scaling products or features
Strong understanding of the product development lifecycle
Experience collaborating with engineering teams and technical stakeholders
Excellent communication, presentation, and stakeholder management skills
Strong analytical and data-driven decision-making abilities
Experience with product management and analytics tools such as Jira, Confluence, Mixpanel, or Amplitude
Demonstrated experience driving growth through experimentation and iteration
Experience defining and executing OKRs or similar frameworks

Preferred Qualifications