Product Manager

PLEASED TECHNOLOGIES OPC; Taguig; Hybrid; PHP 900,000 - 1,300,000; Full time

Job summary

Pleased Technologies OPC is seeking a Product Manager to define and communicate product vision, strategy, and roadmap for a SaaS customer service platform. You will drive growth, engagement, retention, and monetization while leading continuous product discovery with customer feedback, analytics, and market insights.

You will work with Technical Directors, Engineering, Sales, and Customer Success to translate requirements into scalable solutions, balancing feature delivery with technical debt and

Qualifications

• 6+ years of product management experience in SaaS or technology companies
• Proven success launching and scaling products or features
• Excellent understanding of the product development lifecycle
• Experience collaborating with engineering teams and stakeholders
• Excellent communication, presentation, and stakeholder management skills
• Strong analytical and data-driven decision-making abilities
• Experience with product management and analytics tools such as Jira, Confluence, Mixpanel, or Amplitude
• Demonstrated experience driving growth through experimentation and iteration
• Experience defining and executing OKRs or similar frameworks
• Professional level fluency in English

Responsibilities

• Define and communicate the product vision, strategy, and roadmap
• Align with business objectives and conduct market research, competitive analysis, and customer discovery
• Establish product KPIs, OKRs, and success metrics
• Prioritise features based on customer value, impact and scalability
• Present strategy and roadmap updates to leadership and stakeholders
• Drive growth, client acquisition, engagement, retention, and monetisation initiatives
• Lead continuous product discovery through customer feedback, analytics, experimentation, and market insights
• Run data-driven experiments to validate assumptions and maximize impact
• Define, monitor, and optimise key performance metrics like conversion, retention, and adoption
• Coordinate dependencies and communicate delivery timelines and trade-offs
• Collaborate with engineering and cross-functional teams on architecture and product delivery
• Support Sales and Customer Success with product knowledge and customer insights
• Align go-to-market strategies and product positioning with Marketing and Leadership teams

Skills

Product management

Analytics

Data-driven decisions

Stakeholder management

Communication

Leadership

Education

BA or degree in Business, Engineering, or a related field

Tools

Jira

Confluence

Mixpanel

Amplitude

Job description

About the role

Pleased.com provides customer service software (SaaS) to clients all over the world. We are seeking a Product Manager to define and communicate product vision, strategy, and roadmap aligned with business objectives. You will drive product growth, engagement, retention, and monetization initiatives while leading continuous product discovery through customer feedback, analytics, experimentation, and market insights. This is a fast-moving startup environment where we value focusing on our users, taking ownership, and getting things done.

Key Responsibilities

Product Strategy & Vision

• Define and communicate the product vision, strategy, and roadmap
• aligned with business objectives
• Conduct market research, competitive analysis, and customer discovery to
• identify growth opportunities
• Develop a strong understanding of user behaviour, market trends, and
• competitive dynamics
• Establish product KPIs, OKRs, and success metrics aligned with company
• growth goals
• Prioritise features and initiatives based on customer value, business
• impact, and scalability
• Present product strategy and roadmap updates to leadership and
• stakeholders

Growth & Commercial Impact

• Drive product growth, client acquisition, engagement, retention, and
• monetisation initiatives within existing and new avenues
• Lead continuous product discovery through customer feedback, analytics,
• experimentation, and market insights
• Run data-driven experiments and iterative improvements to validate
• assumptions and maximise impact
• Define, monitor, and optimise key performance metrics including
• conversion rates, retention, adoption patterns, feature discoverability and
• more

Roadmap & Product Delivery

• Develop and maintain quarterly and annual product roadmaps aligned with
• business goals
• Collaborate with Technical Directors, Project Managers & Engineering
• teams to translate product requirements into scalable technical solutions
• Create well thought out & detailed Product Requirement Documents with
• clear user stories, acceptance criteria and data
• Balance product feature development with technical debt management,
• stability, and performance improvements
• Coordinate dependencies across technical teams and stakeholders
• Communicate delivery timelines, priorities, and trade-offs effectively

Cross-Functional Collaboration

• Partner with the Technical Directors & Leads on technical feasibility and
• product scalability
• Work closely with the Project Manager on planning, scheduling, and
• resource allocation
• Collaborate with Technical Directors on architecture and engineering
• decisions
• Coordinate with QA teams on testing strategies and quality standards
• Support Sales, Customer Service/Success and Account Management with
• product knowledge and customer insights
• Align with Marketing, Operations, and Leadership teams on go-to-market
• strategies and product positioning

Customer & Market Insights

• Gather and analyse customer feedback, behavioural data and market
• trends
• Conduct user interviews and customer research to uncover pain points
• and opportunities
• Identify feature improvements and strategic growth opportunities
• Present customer insights and market analysis to executive leadership
• Build strong relationships with key customers

Analytics & Decision-Making

• Define and monitor product KPIs, metrics, and OKRs
• Use data analysis to guide product decisions and validate opportunities
• Track feature adoption, engagement, and usage trends
• Prioritise initiatives using data-driven analysis and measurable outcomes
• Ability to make decisions independently based on data and experience

Qualification

• 6+ years of product management experience in SaaS or technology
• companies
• Proven success launching and scaling products or features
• Excellent understanding of the product development lifecycle
• Experience collaborating with engineering teams and technical
• stakeholders
• Excellent communication, presentation, and stakeholder management
• skills
• Strong analytical and data-driven decision-making abilities
• Experience with product management and analytics tools such as
• Jira,Confluence, Mixpanel, or Amplitude
• Demonstrated experience driving growth through experimentation and
• iteration
• Experience defining and executing OKRs or similar frameworks
• Professional level fluency in English

Preferred Qualifications

• Background in B2B SaaS or enterprise software
• Experience working in startups or high-growth environments
• Familiarity with Agile/Scrum methodologies
• Experience with product analytics and A/B testing
• Experience managing cross-functional or multi-team initiatives
• Experience working with International teams
• BA or degree in Business, Engineering, or a related field
• Experience in fast-paced or distributed organisations