Product Manager

newport world resorts; Philippines; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Newport World Resorts seeks a Product Manager to collaborate with stakeholders to enhance guest experiences, boost revenue, and align with the resort’s brand and strategic priorities.

You will lead agile delivery with engineering, QA, and UX, translate insights into features, and measure impact using analytics, dashboards, and experiments.

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Engineering, Design, or related field.
• Minimum 5–7 years of product management or digital technology experience.
• Proven track record delivering digital products across customer-facing apps, operational platforms, or data products.
• Experience leading agile delivery teams and coordinating with engineering, QA, and UX.
• Experience managing external partners or vendors.
• Background in customer journey or digital experience design.

Responsibilities

• Establish product vision, objectives, and success metrics.
• Conduct user research, journey mapping, benchmarking, and competitive analysis.
• Convert insights into concepts, features, and specifications.
• Prioritize initiatives using structured frameworks; align with business outcomes.
• Lead agile workstreams with engineering, QA, and UX teams.
• Coordinate dependencies across digital channels and backend systems.
• Oversee UAT, release readiness, and post-launch validation.
• Interface with operations and sales to gather requirements and validate solutions.
• Communicate progress, risks, and impact to senior stakeholders.

Skills

Product management experience

Agile delivery leadership

Stakeholder management

Vendor management

Customer journey design

Data-driven decision making

Product documentation

Education

Bachelor’s degree in Information Systems or related field

Job description

• The Product Manager collaborates closely with stakeholders to improve guest experiences, drive revenue, and ensure alignment with the resort’s brand and strategic priorities. The role also involves preparing product documentation and reports, supporting go-to-market plans, and continuously identifying opportunities for innovation within the integrated resort environment.

RESPONSIBILITIES

• Establish product vision, core objectives, and success metrics
• Conduct user research, interviews, journey mapping, market benchmarking, and competitive analysis
• Convert insights into product concepts, features, and functional specifications
• Prioritize product initiatives using structured frameworks (e.g., RICE, MoSCoW, value vs. effort)

Cross-Functional Delivery Leadership

• Lead agile workstreams and day-to-day delivery activities with engineering, QA, and UX teams
• Ensure requirements are clear, testable, and aligned to business outcomes
• Coordinate dependencies between digital channels, operational teams, and backend systems
• Oversee UAT, release readiness, and post-launch validation

Stakeholder Management & Communication

• Interface with operations and sales teams to gather requirements and validate solutions
• Facilitate alignment between business teams and technical teams for all product-related decisions
• Communicate progress, risks, and impact to senior stakeholders and executive

Customer Experience & Data-Driven Decisioning

• Work with analytics teams to build dashboards and performance insights
• Use data to validate hypotheses, measure impact, and refine the roadmap
• Drive experimentation (pilots, A/B tests, optimization tests) to improve outcomes
• Ensure UX standards and design consistency across digital interfaces

Platform Reliability & Continuous Improvement

• Identify operational gaps, manual processes, and technical debt
• Improve end-to-end performance of digital products through monitoring and feedback loops
• Support issue triage and improvement planning for high-impact digital touchpoints

QUALIFICATIONS

• Bachelor’s degree in Information Systems, Computer Science, Engineering, Design, or related field
• Minimum 5–7 years of experience in product management or digital technology roles
• Proven track record delivering digital products across customer-facing applications (web/mobile), operational platforms (customer engagement, loyalty, service, or marketing automation), or data-driven digital products (APIs, integrations, analytics-enabled capabilities)
• Experience leading agile delivery teams and coordinating with engineering, QA, and UX
• Experience managing vendors, development partners, or external technology providers
• Background in customer journey design, digital experience design, or workflow optimization
• Exposure to modern data platforms, digital analytics, segmentation, or personalization is an advantage
• Product Management certifications (Product School, Scrum, AIPMM) are an advantage