Product Implementation Lead: Scale Onboarding & Support

TARROS; Philippines; On-site; PHP 2,008,800 - 3,348,000; Full time

Job summary

Tarro is seeking a Product Implementation Manager to oversee onboarding and ongoing configuration for restaurant partners. You will translate real-world restaurant operations into back-end configurations, guiding a flexible yet precise implementation process.

The role combines hands-on configuration work with leadership of the Product Implementation Team, ensuring accuracy, speed, and a high-quality customer experience across restaurants using Tarro’s multi‑product platform.

Qualifications

• 5+ years experience in a fast-paced startup.
• 3+ years of experience directly managing teams.
• Experience in project management, process improvement, or product implementation.
• Bachelor's degree in listed fields; Masters preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Manage a team of 40+ product implementation specialists, team leads, and managers across onboarding and product support.
• Design and implement metrics to measure quality, accuracy, and speed of product implementations.
• Develop strategies to improve customer experience and retention.
• Collaborate cross-functionally with Product/Engineering, Voice Ops, Quality Control, and Recruitment teams.
• Rebuild and scale the Product Implementation team, including attracting and hiring new talent and performance management.
• Lead with clear execution standards and guidance to raise team performance.

Skills

Leadership

Communication

Problem solving

Organization

Independence

Strategic thinking

Education

Bachelors in Industrial Engineering

Bachelors in Management

Bachelors in Management Engineering

Bachelors in Computer Science

Bachelors in Data Analytics

Masters degree (preferred)

Job description

Tarro is seeking a Product Implementation Manager to oversee onboarding and ongoing configuration for restaurant partners. You will translate real-world restaurant operations into back-end configurations, guiding a flexible yet precise implementation process.

The role combines hands-on configuration work with leadership of the Product Implementation Team, ensuring accuracy, speed, and a high-quality customer experience across restaurants using Tarro’s multi‑product platform.