Product Content Writer: Knowledge Base & Help Content

Circular Economy Systems (CES); Manila; Hybrid; PHP 335,000 - 614,000; Full time

Job summary

Circular Economy Systems is seeking a Content Writer to join a strategic program focused on new product and platform development. You will craft clear, practical self-service content that helps users understand new digital products and features, reducing reliance on training or support.

You will work with SMEs, Product, Change and Support teams to build knowledge articles, FAQs and guides, while ensuring accuracy and consistency across the knowledge base.

Qualifications

• Experience creating or maintaining knowledge base content, help center articles, or online user guidance.
• Ability to translate complex inputs into clear, practical content for diverse audiences.
• Attention to detail with structured, version-controlled content.

Responsibilities

• Create, improve and maintain knowledge content for new products and digital capabilities.
• Develop articles, FAQs, how-to guides, and self-service content.
• Translate complex processes into practical guidance for different user audiences.
• Collaborate with SMEs, Product, Change, and Support teams to validate information before publication.
• Organise content with a scalable structure and cross-linking for easy navigation.

Skills

Content writing

Knowledge base

Editing

Stakeholder collaboration

Education

Bachelor’s degree or equivalent

Tools

Document360

AI drafting tools

Job description

Circular Economy Systems is seeking a Content Writer to join a strategic program focused on new product and platform development. You will craft clear, practical self-service content that helps users understand new digital products and features, reducing reliance on training or support.

You will work with SMEs, Product, Change and Support teams to build knowledge articles, FAQs and guides, while ensuring accuracy and consistency across the knowledge base.