Impactful Post‑Market Complaint Specialist

iRhythm Technologies, Inc.; Manila; On-site; PHP 360,000 - 480,000; Full time

Job summary

iRhythm Technologies, Inc. is seeking a Complaint Handling Specialist in Manila to manage the intake, evaluation, investigation, documentation, and closure of product complaints in compliance with internal procedures and regulatory requirements.

The role emphasizes timely processing, root cause analysis, and collaboration with cross-functional teams to drive corrective and preventive actions that enhance product quality and patient safety.

Responsibilities

• Receive, log, and acknowledge customer complaints within established timelines.
• Review complaint information for completeness, accuracy, and classification (e.g., reportable vs. non-reportable).
• Conduct detailed investigations, including root cause determination, in coordination with Quality Engineering, Manufacturing, and R&D teams.
• Ensure complaint records are properly documented in the electronic Quality Management System (eQMS).
• Maintain compliance with complaint handling procedures per ISO 13485, 21 CFR 820.198, and EU MDR.

Job description

iRhythm Technologies, Inc. is seeking a Complaint Handling Specialist in Manila to manage the intake, evaluation, investigation, documentation, and closure of product complaints in compliance with internal procedures and regulatory requirements.

The role emphasizes timely processing, root cause analysis, and collaboration with cross-functional teams to drive corrective and preventive actions that enhance product quality and patient safety.