Product & Business Analyst (Mid-Level)

Zohorecruit; Philippines; Remote; PHP 600,000 - 900,000; Full time

Job summary

Zohorecruit is seeking a Mid-Level Product & Business Analyst to join its Product & Technology team. This remote role requires residing in the Philippines and working aligned with Australian Eastern Standard Time (AEST) business hours.

You will translate complex customer and operational needs into clear user stories, PRDs, wireframes, and workflow diagrams, collaborating with engineering and QA to deliver scalable digital experiences.

Qualifications

• 2–4+ years of experience as a Product & Business Analyst or similar role.
• Strong analytical thinking with workflow analysis and process mapping.
• Hands-on experience with wireframes using tools like Figma.
• Experience collaborating in Agile environments using Jira and Confluence.
• Excellent written and verbal communication with ability to align cross-functional teams.
• Availability to work aligned with Australian Eastern Standard Time (AEST).
• Tertiary qualifications in a relevant discipline.

Responsibilities

• Define problem definitions, opportunity assessments, and feature requirements.
• Produce PRDs, user stories, acceptance criteria, workflow diagrams, and journey maps.
• Translate business needs into intuitive workflow designs.
• Support UX by creating wireframes and low-fidelity prototypes.
• Collaborate with engineering to clarify requirements and support sprint planning.
• Coordinate with QA to ensure features meet acceptance criteria.
• Participate in workshops and discovery sessions with end users and partners.
• Analyze customer behavior and operational data to inform recommendations.
• Provide input into training content and change-management materials.

Skills

Product analysis

Documentation

Workflow analysis

Process mapping

Figma

Communication

Agile collaboration

Education

Bachelor's degree

Tools

Figma

Jira

Confluence

Job description

Job Description

• State/Province National Capital Region (Manila)
• Country Australia

Job Description

Role Title: Product & Business Analyst (Mid-Level)

Department: Product & Technology

Location: Remote (Must be residing in the Philippines)

Schedule: Full-time (Aligned with Australian Eastern Standard Time / AEST business hours)

Reports to: Head of Product & Business Analysis

Employment Type: Full-time (Probationary to Regular after 6-months)

About our client

Our client is a leading managed service provider for the advertising performer and entertainment supply chain across Australia and New Zealand. Since 2002, they've been simplifying contracting, compliance, and payments for agencies, production companies, and performers. They’ve scaled their SaaS ecosystem across AU, NZ, and now global markets — and are looking for a Product & Business Analyst to help shape the future of their digital products.

Role Purpose

As a Product & Business Analyst, you will play a pivotal role in driving product discovery, insight-driven decision-making, and delivery excellence in the evolution of their core platforms, including their global rights-management platform. This role bridges high-level product strategy with granular business analysis, translating complex customer and operational requirements into clear user stories, workflow designs, and scalable digital experiences.

Key Responsibilities

• Requirements & Solution Design


• Work closely with stakeholders and product team members to define problem definitions, opportunity assessments, and feature requirements.


• Produce high-quality documentation, including product requirement documents (PRDs), user stories, acceptance criteria, workflow diagrams, and journey maps.


• Translate complex business and operational needs into intuitive, user-centered workflow designs.


• Support solution design and UX workflows by creating wireframes, process flows, and low-fidelity prototypes using tools like Figma.


• Product Delivery & Agile Collaboration


• Partner with engineering teams to clarify requirements, resolve design questions, support sprint planning, and unblock delivery.


• Collaborate with QA to ensure features meet acceptance criteria and quality standards.


• Participate in release validation, post-release performance tracking, and backlog refinement.


• Product Discovery & Stakeholder Engagement


• Build strong relationships with internal teams across operations, compliance, technology, sales, and client services.


• Facilitate workshops, user interviews, and discovery sessions with end users and external partners.


• Analyze customer behavior, operational data, and feedback to turn early insights into clear problem statements, hypotheses, and recommendations.


• Product Operations & Subject Matter Expertise


• Develop deep subject matter expertise across their SaaS product ecosystem, growing into independent research and stakeholder consultation over time.


• Analyze support trends, operational bugs, and workflow bottlenecks to inform backlog prioritization.


• Provide input into support documentation, training content, and change-management materials when new features are released.

Required Experience & Skills

• 2–4+ years of experience as a Product & Business Analyst, Business Analyst, or in a similar product-focused role.


• Demonstrated balance between strategic product understanding and hands-on, detailed business analysis documentation.


• Strong analytical thinking with experience in workflow analysis, process mapping, and fundamental database principles.


• Hands-on experience with process mapping and wireframing tools such as Figma.


• Experience collaborating in Agile product delivery environments using tools like Jira and Confluence.


• Proven ability to define product requirements that balance customer needs, business goals, and technical feasibility.


• Excellent written and verbal communication skills with the ability to build alignment across cross-functional teams.


• Availability to work aligned with Australian Eastern Standard Time (AEST) business hours.


• Tertiary qualifications in a relevant discipline.

Preferred Qualifications

• Prior experience in B2B SaaS product environments.


• Experience evaluating data reports or metrics to help inform product and business requirements.


• Background supporting testing efforts or analyzing technical support issues.