Product Assurance Lead: Elevate Quality & Customer Experience

Globe Telecom, Inc.; Hinoba-an; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

Globe Telecom, Inc. seeks an experienced Product Assurance lead to own assurance scope and acceptance criteria for assigned product lines.

You will validate product experience via failure scenario reviews, analyze findings, and escalate risks with actionable recommendations to protect quality and customer experience. The role emphasizes automation-driven testing, coverage across product behavior, provisioning, charging, and customer journeys, and collaboration with product, technology, and

Qualifications

• Experience in Product Assurance, Testing, Quality Assurance, Product Management, Technology, Delivery, Operations, or related functions.
• Experience supporting or validating digital, telco, or customer-facing products and services.
• Experience working across Product, Technology, and Operations teams.

Responsibilities

• Define Product Assurance scope and acceptance criteria by specifying product constructs, customer journeys, experience expectations, and priority failure scenarios.
• Define and maintain comprehensive assurance coverage across product behavior, entitlement, provisioning, charging, and customer experience.
• Conduct Failure Scenario Handling and Experience Reviews for critical programs and platforms.
• Define and maintain continuous assurance coverage coordinating with the Test Squad and automated testing.

Skills

Product Assurance

Analytical Thinking

Stakeholder Communication

Tools

Automation Testing

Assurance Tools

Job description

Globe Telecom, Inc. seeks an experienced Product Assurance lead to own assurance scope and acceptance criteria for assigned product lines.

You will validate product experience via failure scenario reviews, analyze findings, and escalate risks with actionable recommendations to protect quality and customer experience. The role emphasizes automation-driven testing, coverage across product behavior, provisioning, charging, and customer journeys, and collaboration with product, technology, and