Vertical Product Manager

Globe Telecom; Philippines; Sur place; PHP 1 200 000 - 2 000 000; Plein temps

Résumé du poste

Globe Telecom is seeking a senior Quality Assurance leader to guide Product Assurance Managers and act as SME for product assurance and testing practices. You will uphold Globe's standards, ensuring products align with customer needs and the CX journey.

You will embed QA frameworks and oversee quality checks across development stages. Responsibilities include stakeholder engagement, people management, and providing actionable recommendations to improve product/experience development.

Qualifications

• 10 years in Quality Assurance, Testing, BPM and CI.
• 5 years in Product Assurance Lead role or department management.
• LSS Greenbelt certification.
• Bachelor's Degree in any related field.

Responsabilités

• Lead and supervise Product Assurance Managers and serve as SME for product assurance and testing practices.
• Ensure quality standards across product development to meet customer needs and Globe CX journey.
• Integrate quality across all development episodes and embed QA framework.
• Conduct quality checks at each stage of product/experience development and perform RCAs.
• Stakeholder management and guidance/training for PA Managers.

Connaissances

Quality Assurance

Testing

BPM

CI

Formation

Bachelor's Degree

Description du poste

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Leads, teach, guides and support PA Managers. SME for Product Assurance and testing practices

Responsible for upholding our standards of Quality in developing products and experience; making sure that products are aligned to customer needs, adhere to the intended CX journey and Globe's standards of development. He makes sure analysis and recommendations in improving product/experience development is provided - making sure that the process continuously improve.

Duties And Responsibilities

• Voice of the Customer Analytics
• Makes sure each product/experience identification of Voices are based on the customer lens segment; that a customer problem is solved.
• Product Assurance
• Integrate overall Quality of new product/experience build - cutting across all episodes
• Create and embed Quality Assurance Framework in the development of product/experience (eWow, Thematic Exec, DGT and etc).
• Perform Quality checks of each stages of product/experience development - conducts investigations, RCAs to identify and validate findings
• Works with Project Proponents, Stakeholders, and the project team to make sure findings are validated, analyzed, timely communicated and urgently mitigated
• Provides sound, well researched (internal and external solutions and practices included), organized and actionable recommendations
• Ensure proper endorsement of SWEEP findings to the Process Excellence team for analysis and improvement
• Stakeholder management
• People Management
• Provides overall support, guidance and/or training to all PA Managers

Requirements

• 10 Years experience in Quality - Quality Assurance, Testing, BPM and CI
• 5 years experience in Product Assurance Lead Role (Department Management)
• At least LSS Greenbelt Certified
• Bachelor's Degree in any related field

Equal Opportunity Employer

Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here