Product Application Support Analyst, Tier 2 – CBG PACE

3M; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

3M Philippines in Taguig is seeking a Product Application Support Representative to provide advanced technical support for the 3M portfolio and serve as an escalation point for complex inquiries and product complaints. You’ll support customers, partners, and internal stakeholders via phone, chat, and email, delivering product information, assistance, and confident resolution.

You will work hours aligned with the business time zone, which may fall outside standard Philippine hours, and contribute

Qualifications

• Bachelor’s degree or higher from an accredited institution.
• Minimum of two years of combined experience in customer service, technical support, product application support, sales support, phone support, or direct customer engagement in a corporate or 3M environment.
• Experience handling complex, non-routine, or escalated inquiries, including product- or service-related concerns.
• Experience handling customer interactions through phone, email, chat, or other channels.
• Excellent English communication skills, both written and verbal.

Responsibilities

• Serve as the primary liaison for 3M customers, handling complex, non-routine, and escalated inquiries with urgency and professionalism.
• Communicate effectively through phone, live chat, and written channels, adapting as needed.
• Provide advanced customer support by explaining processes, product information, and next steps.
• Document customer interactions and resolutions in CRM and systems.
• Investigate and resolve complex product or service issues through research and collaboration.

Skills

Customer service

Technical support

Sales support

Communication

English proficiency

Education

Bachelor’s degree or higher

Tools

Salesforce CRM

Microsoft Office

Job description

3M Philippines in Taguig is seeking a Product Application Support Representative to provide advanced technical support for the 3M portfolio and serve as an escalation point for complex inquiries and product complaints. You’ll support customers, partners, and internal stakeholders via phone, chat, and email, delivering product information, assistance, and confident resolution.

You will work hours aligned with the business time zone, which may fall outside standard Philippine hours, and contribute