Procurement Operations Associate (Korean Bilingual)

Manpower (Philippines); Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Manpower (Philippines) is seeking a Korean bilingual APAC Experience Associate to support regional Source-to-Settle operations and drive customer experience excellence. You will partner with cross-functional procurement teams to streamline day-to-day operations, manage regional training content, and drive continuous process improvements across APAC.

The role requires fluent Korean and English, a business-related bachelor’s degree, and 1–4 years’ experience in procurement operations or related

Qualifications

• Bachelor’s degree in a related field.
• 1–4 years of experience in Procurement Operations, Shared Services, Customer Experience, or Training Coordination.
• Fluent Korean and English (written & spoken).

Responsibilities

• Translate training materials and content between English and Korean.
• Manage regional training calendar for internal users and suppliers.
• Update procurement platform contents with global/operational teams.
• Gather stakeholder feedback to improve training resources and processes.
• Review case volumes, audits, and SLAs across S2S channels and drive VOC actions.
• Audit PRs/POs for policy compliance and resolve escalations.
• Identify and drive process optimization initiatives for efficiency and service quality.
• Participate in regional/global procurement strategy projects and UAT testing.

Skills

Korean language

English language

Stakeholder management

Attention to detail

Problem-solving

Education

Bachelor’s degree (Business Administration / Supply Chain Management / Procurement / Finance / Communications)

Tools

MS Office

Excel

PowerPoint

Teams

Job description

We are seeking a Korean Bilingual APAC Experience Associate to support regional Source-to-Settle (S2S) operations and drive customer experience excellence. In this role, you will partner with cross-functional procurement teams (BU Procurement, S2C, Payment, VMD, UAM) to streamline day-to-day operations, facilitate regional training programs, manage experience content across procurement platforms, and drive continuous process improvements across the APAC region.

Key Responsibilities

• Training & Content Management:
• Translate training materials, documents, and content between English and Korean.
• Manage and execute the annual regional training calendar for internal business users and suppliers.
• Update procurement platform contents in partnership with global and operational content teams.
• Gather feedback from market stakeholders to address pain points and enhance training resources.
• Operational Excellence & User Support:
• Review case volumes, audit quality, survey feedback, and ticket SLAs across ASKGS channels.
• Execute Voice of Customer (VOC) action plans and perform root cause analysis for service recovery.
• Audit Purchase Requisitions (PR) and Purchase Orders (PO) to ensure compliance with procurement policies.
• Manage multi-channel issue escalations across key S2S process areas.
• Identify and execute process optimization initiatives to improve efficiency and service quality.
• Participate in regional and global procurement strategy projects, impact assessments, and UAT testing.

Qualifications

• Language: Fluent in written and spoken Korean and English.
• Education: Bachelor’s degree in Business Administration, Supply Chain Management, Procurement, Finance, Communications, or a related field.
• Experience: 1–4 years of experience in Procurement Operations, Shared Services, Customer Experience, Supplier Management, or Training Coordination.
• Technical Skills: Proficiency in MS Office (Excel, PowerPoint, Word, Teams); experience analyzing operational data, customer feedback, and service metrics.
• Soft Skills: Strong stakeholder management, customer-centric mindset, high attention to detail, and proactive problem-solving ability.