Procurement Coordinator

Pontoon Solutions; Taguig; On-site; PHP 357,120 - 580,320; Full time

Job summary

Pontoon Solutions is seeking a Procurement Coordinator to provide customer service to clients, suppliers, and internal teams, supporting SOW managed solutions. The role involves assisting client buyers with record creation, worker tracking, and invoice processing within service contracts.

The position requires strong communication, data-entry and multitasking abilities, with a focus on timely updates and adherence to escalation procedures. Prior MSP/RPO or staffing experience is preferred.

Qualifications

• Minimum of two years in an MSP, RPO, Staffing environment or two to three years in a service level/customer service setting.
• Proficient in written and verbal communication.
• Able to manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide customer service to clients, suppliers, and internal teams for SOW managed solutions.
• Assist with project record creation, worker tracking, and invoice processing of service contracts.
• Communicate client policies and escalate issues through standard processes.
• Maintain documentation of end-user interactions and data in the case system.
• Monitor VMS records, on-boarding and engagement status, time entry, and offboarding activities.
• Support with data maintenance and reporting requests as needed.

Skills

Communication (verbal & written)

Customer service

Data entry

Analytical skills

Organizational skills

Tools

MS Office Suite

Job description

The Procurement Coordinator provides customer service to clients, suppliers, and internal team members in support of Pontoon's Statement of Work (SOW) managed solution. This role assists client buyers and suppliers with project record creation, worker tracking, and invoice processing of service contracts within the program

Responsible for communicating client policies, monitoring VMS record status', forwarding issues, and providing timely updates via the appropriate escalation process. Works under general supervision.

What you’ll be doing

• Understands SOW VMS functionality and dependencies; enabling user navigational support and recognition of functional issues.
• Maintains and continuously increases knowledge of supported software solutions (internal and external).
• Responds to all program inquiries (calls, emails, VMS alerts) and provides required responses in a timely/professional manner.
• Recognizes and gathers relevant information on customer issues/scenarios requiring further solutions and escalates such issues according to standard escalation process.
• Uses standardized situational responses and processes to resolve customer issues.
• Maintains thorough and accurate documentation on any end user interactions (to include entry within the program case ticketing system if applicable).
• Assists with SOW VMS record creation and data maintenance on client user's behalf (as program applicable) or as instructed by Pontoon program management.
• Monitors SOW requisition activity, checks accuracy, and provides updates to users through use of VMS technology.
• Views VMS pending workflow items, alerts process owners of needed actions, and provides system user navigation instruction if required.
• Confirms suppliers successfully record their worker on-boarding, engagement status, time entry, and offboarding activities.
• Assists with system record and policy compliance audits; escalates in written and verbal form to managers and client stakeholders.
• Contacts various internal and external department staff regarding inquiries on the following items: SOWs, purchase orders, cost centers, worker badging systems, client credits, billing and/or payment issues.
• Works to meet all existing SLA's and group targets (internal and contractual) and improve overall process by recommending improvements.
• Assists with peer training in the standards and practices of the assigned client program.
• Provides standard program and ad hoc reporting requests, if needed.
• Participates in special projects and performs other duties as assigned.

About you

EDUCATION AND EXPERIENCE REQUIREMENTS

Minimum of two (2) years of work experience in an MSP, RPO, Staffing and/or two (2) to three (3) years of experience in a service level industry / customer service environment or equivalent.

KNOWLEDGE, SKILLS & ABILITIES:

• Skilled in communicating effectively verbally and in writing.
• Ability to establish and maintain effective working relationships.
• Ability to work in a fast-paced environment and perform multiple work assignments simultaneously.
• Possess data entry, analytical, and organizational skills with attention to detail.
• Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook.