Procure to Pay Operations Specialist

Accenture; Hinoba-an; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Accenture is seeking a Procure to Pay Operations Specialist in the Philippines to manage supplier relations as the first point of contact for financial services. You will help stakeholders resolve issues and ensure timely payments, while maintaining high service levels across internal and external clients.

The role requires strong English, finance/accounting experience, and proficiency with MS Office. You will work within the Business Support Centre to support accounts payable processes and

Qualifications

• Bachelor’s degree in Accounting or Finance is required.
• EU work permit is mandatory.
• 7–11 years of experience in Finance/Accounting or related roles.
• Strong numerical and analytical abilities are essential.

Responsibilities

• Act as contact point for CLIENT suppliers and internal stakeholders.
• Handle Accounts Payable queries and payment status inquiries.
• Recover overpayments and reconcile invoice amounts.
• Provide excellent customer service and build productive relationships.
• Perform daily/weekly/monthly tasks per timelines (reconciliations, proofs of payment).
• Meet or exceed Operational KPI targets (OLA, first-time resolution).
• Utilize SAP, Cherwell, and related tools to resolve supplier issues.

Skills

Advance English skills

Finance/Accounting experience

Numerical & analytical skills

MS Office: Excel & Outlook

High data entry accuracy

Education

Bachelor’s degree in Accounting or Finance

EU work permit

Tools

SAP

Cherwell

Microsoft Excel

Outlook

Job description

Skill required:

Procure to Pay - Invoice Processing

Designation:

Procure to Pay Operations Specialist

Qualifications:

Any Graduation

Years of Experience:

7 to 11 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

This role plays a critical part in relationship with suppliers as it represents the first point of contact and information, helping stakeholders to solve problems and to make decisions.As a member of the Business Support Centre team (BSC/FSD) such is in charge with managing the relation with internal and external clients and with understanding their requests as well as with providing efficient financial services.

What are we looking for?

Skills, Knowledge and Experience

Experience Required

• Advance English skills - spoken and written
• experience in Finance / Accounting department/Customer Service roles
• Good numerical and analytical skills
• Proficiency with Ms. Office (especially Excel and Outlook)
• Ability to handle high volumes of data entries with high accuracy

Technical / Functional Skills Required

• Good numerical and analytical skills
• Proficiency with Ms. Office (especially Excel and Outlook)
• Ability to meet deadlines, good time management
• Able to help, teach or explain current process to others
• High attention to detail and problem-solving mindset
• Able to manage and facilitate calls with CLIENT Suppliers
• Able to manage stakeholders with high professionalism and facilitate meetings and calls

Leadership Skills Required

• Engages & Inspires: Holder of this position shall prove, through personal example, excellence in providing services to clients and shall have the capacity to communicate in a simple and clear manner.
• Supports high performance teams: Holder of this position shall build efficient relations with teammates and with other teams. Such is expected to prove flexibility and a positive attitude inside the team.
• Provides guidance & sets priorities: Holder of this position will maintain focus on key priorities, issuing milestones that would lead to the fulfillment of targets as per the planning, will reduce complexity and deliver clear and easy to follow plans.
• The holder of the position should have previous experience in client service, as well as a good knowledge of foreign languages. Depending on the assigned markets, fluency in one or several of the following languages is necessary: French, Spanish, Italian, Turkish, Polish, Russian, Japanese, Indonesian.

Education / Qualifications / Certifications Required

• Bachelor’s degree, preferably with specialization in Accounting or Finance
• EU work permit – mandatory

Roles and Responsibilities:

• Act as a contact point for CLIENT suppliers, ensuring a high and constant level of service quality
• Responsible for Accounts Payable queries and questions received from internal (End Market users) and external (CLIENT supplier) stakeholders
• Responsible for overpayment/wrong payment amount recovery from CLIENT suppliers
• Provide excellent customer service, with the ability to build productive relationships, resolve complex issues and achieve win-win outcomes
• Perform daily/weekly/monthly tasks as per agreed timelines: account reconciliations / balance of account; provide proof of payment / invoice status to CLIENT suppliers and CLIENT employees
• Focus on achieving and exceeding the targets of Operational KPIs (OLA Compliance Rate, First time resolution, Average time to resolve)
• Solid knowledge of Invoice Processing, Issue Resolution and Banking Ops activities
• Good command of SAP transactions used for providing resolution to suppliers, Cherwell tool, Payment Calendar and other Service Lines activities (Data Management, Procurement, GL) to guide