Process Training Specialist (Insurance) - Quezon City

WNS Global Services, Inc.; Quezon City; On-site; PHP 240,000 - 420,000; Full time

Job summary

WNS Global Services, Inc. is seeking a skilled Training Specialist to lead onboarding and ongoing staff development in a dynamic BPO environment.

The role emphasizes clear communication, structured delivery of training programs, and the creation of manuals and materials for diverse teams. The ideal candidate will facilitate new-hire training, develop onboarding content, and perform TNA for BAU refreshers while maintaining meticulous records and evaluating program effectiveness through surveys

Qualifications

• At least 2 Years Completed College.
• At least 2 Years Call Center/BPO Training experience.
• Preferably with Insurance Account background.
• System working knowledge is required; computer experience is desirable.
• Proficiency in MS Office with strong PowerPoint and Excel skills.
• Can demonstrate leadership and facilitation skills.
• Self-starter who works independently.
• Must be amenable to working shifting schedules.

Responsibilities

• Facilitate new hire training for Pre-process batches.
• Create, organize, plan, and deliver onboarding, orientation, and skills training for employees.
• Create and/or acquire training procedure manuals, guides, and course materials.
• Conduct TNA for BAU Refreshers.
• Maintain records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
• Evaluate program effectiveness through assessments, surveys, and feedback.
• Conduct coaching and feedback for teams assigned on the floor.
• Conduct Train the Trainer Programs for new trainers/capability upliftment trainings for existing trainers.

Skills

Public speaking

Leadership

Time management

Independent worker

Education

Two years college completed

Call center/BPO training experience

Tools

MS Office

PowerPoint

Excel

Job description

Job Description

Responsible for conducting informative training sessions, promote company efficiency, and improve the skills of all personnel, including all Trainers.

A great communicator with the ability to effectively describe complicated ideas to different audiences. He/she must be highly organized, proficient in time management, and possess excellent public speaking skills.

• Facilitate new hire training for Pre-process batches

• Create, organize, plan, and deliver various forms of onboarding, orientation, and skills training for employees

• Create and/or acquire training procedure manuals, guides, and course materials.

• Conduct TNA for BAU Refreshers

• Maintain records of training and development activities, attendance, results of tests and assessments, and retraining requirements.

• Evaluate program effectiveness through assessments, surveys, and feedback.

• Conduct coaching and feedback for teams assigned on the floor

• Conduct Train the Trainer Programs for new trainers/ capability upliftment trainings for existing trainers

Qualifications

• At least 2 Years Completed College

• At least 2 Years Call Center/BPO Training experience

• Preferably withInsurance Accountbackground

• System working knowledge is required; computer experience is desirable.

• Proficiency in MS Office with strong PowerPoint and Excel skills

• Can demonstrate leadership and facilitation skills.

• Self-starter who works independently

• Must be amenable to working shifting schedules