Process Training & Capability Builder

EXL; Philippines; On-site; PHP 400,000 - 560,000; Full time

Job summary

EXL Philippines is seeking an experienced training specialist to educate and develop staff to meet client requirements. The role centers on transferring process knowledge and building essential skills for production tasks.

You will contribute to curriculum development, conduct needs analyses, and create content to align with client updates, organizing cross- and up-skilling programs across teams.

Responsibilities

• Educate staff to meet client requirements.
• Transfer process knowledge and essential skills.
• Develop and improve process-specific curriculum.
• Conduct training needs analysis and content creation.
• Organize cross- and up-skilling training across teams.

Job description

EXL Philippines is seeking an experienced training specialist to educate and develop staff to meet client requirements. The role centers on transferring process knowledge and building essential skills for production tasks.

You will contribute to curriculum development, conduct needs analyses, and create content to align with client updates, organizing cross- and up-skilling programs across teams.