Process Trainer

EXL; Philippines; On-site; PHP 400,000 - 560,000; Full time

Job summary

EXL Philippines is seeking an experienced training specialist to educate and develop staff to meet client requirements. The role centers on transferring process knowledge and building essential skills for production tasks.

You will contribute to curriculum development, conduct needs analyses, and create content to align with client updates, organizing cross- and up-skilling programs across teams.

Responsibilities

• Educate staff to meet client requirements.
• Transfer process knowledge and essential skills.
• Develop and improve process-specific curriculum.
• Conduct training needs analysis and content creation.
• Organize cross- and up-skilling training across teams.

Job description

Job Description:

The primary role of the job is to educate and produce competent staff to deliver client-set requirements. The job focuses in transferring process knowledge and its related skills essential to accomplish tasks needed for production. It is also responsible for providing assistance in the following: developing and improving the process-specific curriculum, conducting training needs analysis, creating content to meet the client-set updates, organizing cross- and up-skill training, and reporting to process owners.

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.

Requirements: