SeniorExecutive - Trainer

ExlService Holdings, Inc.; Philippines; On-site; PHP 420,000 - 660,000; Full time

Job summary

EXL is seeking a highly organized MIS Executive in the Philippines to optimize data management and streamline information flow. The role emphasizes designing and delivering training programs to ensure top performance and service delivery.

You will collaborate with the Documentation Team on SOPs and work with Operations and Project Management as needed, while mentoring new trainers to build internal capability.

Qualifications

• Bachelor's degree preferred in Business Administration, Human Resources, Education or related field.
• High School Diploma or GED required.
• 3-5 years of experience in Training & Development, financial institution operations, customer service, and/or annuity service operations

Responsibilities

• Design and deliver engaging training programs for new and existing employees.
• Enhance employee knowledge of company policies, procedures, and operational systems to ensure optimal performance and service delivery.
• Collaborate with the Documentation Team regarding SOPs creating, updates, etc.
• Collaborating with Operations, Project Management Team, etc. as needed.
• Serve as a mentor for new trainers.

Skills

Training & Development

Customer service

Operations

Education

Bachelor's degree

Related field

High School Diploma

Job description

We are seeking a highly organized and detail-oriented Management Information Systems (MIS) Executive to join our team. The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring accuracy, efficiency, and timely reporting.

Responsibilities

Responsible for designing and delivering engaging training programs for new and existing employees. The primary focus will be on enhancing employee knowledge of company policies, procedures, and operational systems to ensure optimal performance and service delivery. Collaborating with the Documentation Team regarding SOPs creating, updates, etc. Collaborating with Operations, Project Management Team, etc. as needed. Serve as a mentor for new trainers.

Qualifications

Bachelor�s Degree preferred in Business Administration, Human Resources, Education or related field. High School Diploma or GED required. 3-5 years of experience in Training & Development, financial institution operations, customer service, and/or annuity service operations

About Us

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visitwww.exlservice.com .

EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.