Process Specialist

Analog Devices, Inc.; Cavite City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Analog Devices, Inc. in the Philippines seeks a Process Specialist to support ITSM governance across engineering IT, compliance, reporting, and continuous improvement initiatives. The role partners with IT teams to standardize processes and optimize service quality.

You will develop dashboards, track KPIs, and collaborate with stakeholders to drive adoption of ITIL-aligned practices, leveraging tools such as ServiceNow, Jira Service Management, and Power BI.

Qualifications

• Bachelor's degree in Information Technology, Engineering, or related field.
• 3–5 years of ITSM, process governance, or operational excellence experience.
• Strong ITIL knowledge and reporting/analytics capabilities.
• Experience with ITSM tools like ServiceNow or Jira Service Management.
• Excellent communication and stakeholder management skills.

Responsibilities

• Govern ITSM processes including Incident, Change, and Knowledge Management.
• Develop ITSM dashboards and KPIs to drive improvement.
• Identify gaps and drive continuous improvement initiatives.
• Collaborate with IT teams and business stakeholders on adoption.

Skills

ITSM governance

Data analysis

ITIL

Reporting dashboards

Stakeholder management

Education

Bachelor's degree in Information Technology or related field

Tools

ServiceNow

Jira Service Management

Power BI

Excel

Job description

About Analog Devices Analog Devices, Inc. (NASDAQ: ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, AI, and software technologies into solutions that combat climate change, reliably connect humans and the world, and help drive advancements in automation and robotics, mobility, healthcare, energy and data centers. With revenue of more than $11 billion in FY25, ADI ensures today's innovators stay Ahead of What's Possible. Learn more at www.analog.com and on LinkedIn and X.

Position Summary

We are seeking a Process Specialist to support IT Service Management (ITSM) governance for Engineering IT, compliance, reporting, and continuous improvement initiatives. This role will partner with IT teams and process owners to ensure ITSM processes are standardized, measured, and continuously optimized to improve service quality and operational efficiency.

Key Responsibilities

• ITSM Governance & Compliance Support governance of ITSM processes, including Incident, Major Incident, Problem, Change, Request, and Knowledge Management. Ensure compliance with ITSM policies, standards, and procedures. Assist with process audits, reviews, and compliance reporting. Maintain process documentation, workflows, and governance artifacts.
• Reporting & Analytics Develop and maintain ITSM dashboards, KPIs, and operational reports. Analyze service management data to identify trends, risks, and improvement opportunities. Track process performance and provide actionable insights to stakeholders. Support leadership reporting and service reviews.
• Continuous Improvement Identify process gaps and inefficiencies and recommend improvements. Facilitate process optimization and automation initiatives. Support implementation of best practices aligned with ITIL and organizational objectives. Measure and report the effectiveness of improvement initiatives.
• Stakeholder Collaboration Collaborate with IT teams, service owners, and business stakeholders to drive process adoption and consistency. Support process training, communications, and awareness activities. Participate in cross-functional projects related to service management improvements.

Required Qualifications

• Bachelor's degree in Information Technology, Engineering, or a related field.
• 3–5 years of experience in ITSM, process management, governance, compliance, or operational excellence.
• Working knowledge of ITIL principles and service management best practices.
• Experience with ITSM platforms such as ServiceNow, Jira Service Management, or similar tools.
• Strong analytical skills with experience in reporting, dashboard creation, and data analysis.
• Proficiency in Microsoft Excel, Power BI, ServiceNow Report or similar reporting tools.
• Excellent communication and stakeholder management skills.

Preferred Qualifications

• ITIL Foundation certification or equivalent.
• Experience with process improvement methodologies such as Lean, Six Sigma, or Continuous Improvement frameworks.
• Experience supporting audits, compliance reviews, and governance programs.
• Familiarity with workflow automation and AI-driven productivity tools.
• Project coordination or project management experience.

Soft Skills

• Strong troubleshooting and problem-solving abilities.
• Effective communication and teamwork skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-focused mindset.
• Experience with project management and using AI tools to improve productivity is a plus.

For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.

Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.

Job Req Type: Experienced Required Travel: Yes, 10% of the time Shift Type: Normal Time (Philippines)

Analog Devices, Inc. (NASDAQ: ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, AI, and software technologies into solutions that combat climate change, reliably connect humans and the world, and help drive advancements in automation and robotics, mobility, healthcare, energy and data centers. With revenue of more than $11 billion in FY25, ADI ensures today's innovators stay Ahead of What's Possible. Learn more at www.analog.com and on LinkedIn and X. Come join ADI – a place where Innovation meets Impact. For more than 55 years, Analog Devices has been inventing new breakthrough technologies that transform lives. At ADI you will work alongside the brightest minds to collaborate on solving complex problems that matter from autonomous vehicles, drones and factories to augmented reality and remote healthcare. ADI fosters a culture that focuses on employees through beneficial programs, aligned goals, continuous learning opportunities, and practices that create a more sustainable future.