Process Redesign Manager (B2B AU Telco)

MicroSourcing; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing in Taguig seeks a Process Redesign Manager to lead cross-functional improvement efforts for a telco client in Australia. You will apply Lean Six Sigma, Agile, and Human-Centered Design to simplify processes, build robust financial models, and drive end-to-end change initiatives onsite in the Philippines.

The role emphasizes collaboration with executives, vendors, and frontline teams, delivering measurable improvements in customer and employee experience while advancing strategic

Qualifications

• 4-5 years as a Strategy Analyst/Manager or 5-6 years as a Business/Financial Analyst or Manager.
• Lean Six Sigma Black Belt (or Green Belt) certification.
• Proven track record delivering complex change projects that improve Customer Experience and financial benefits.
• Strong analytical, financial modeling, and end-to-end process management skills.
• Relevant undergraduate degree in a related field.

Responsibilities

• Identify key areas for process simplification and standardization to improve customer and employee experience.
• Lead complex, cross-functional projects using Lean Six Sigma, Agile, and Human-Centered Design to develop strategic improvement solutions.
• Perform deep-dive data analysis and process mining to evaluate operational performance and build robust financial models.
• Drive the approval, implementation, and end-to-end execution of change initiatives beyond your direct management sphere.
• Collaborate with frontline teams, vendors, and senior leadership to align redesign opportunities with strategic goals.
• Provide expert advice on product and process design while managing the problem-solving framework for commercial benefits.
• Structure and simplify complex analytical findings into clear, impactful presentations for Senior Executives.

Skills

Lean Six Sigma

Agile

Data analysis

Financial modeling

Problem-solving

SQL

MS Excel

Power BI

Tableau

MS Visio

Education

Undergraduate degree in Finance, Economics, IT, Accounting, Business, or Engineering

Tools

MS Excel

MS Visio

Minitab

Power BI

Tableau

SQL

Job description

Discover your 100% YOU with MicroSourcing!

Position: Process Redesign Manager

Location: BGC, Taguig

Work setup & shift: Onsite | Dayshift

Be a part of something big at Microsourcing!

We're building a new team to support a dynamic challenger in the Australian telco space; a company committed to redefining customer experiences and pushing the boundaries of digital innovation.

Our client serves mid-market to large enterprise customers and is committed to building a sustainable, high-performance environment in the Philippines. We partner with our client to foster an inclusive culture that attracts, develops, and retains top talent-creating an exceptional place to work while enabling the delivery of a world class service centre

This is your chance to contribute to projects that connect millions nationwide while working with cutting-edge technology. Join us on this exciting journey and grow your career with a company that's at the forefront of the telecommunications industry!

Your Role

• Identify key areas for process simplification and standardization to improve customer and employee experience (EX).
• Lead complex, cross-functional projects using Lean Six Sigma, Agile, and Human-Centered Design to develop strategic improvement solutions.
• Perform deep-dive data analysis and process mining to evaluate operational performance and build robust financial models.
• Drive the approval, implementation, and end-to-end execution of change initiatives outside your direct sphere of management control.
• Collaborate with frontline teams, vendors, and senior leadership to align process redesign opportunities with the business unit’s strategic goals.
• Provide expert advice on product and process design while managing the overall problem-solving framework to achieve realistic commercial benefits.
• Structure and simplify complex analytical findings into clear, impactful presentations tailored effectively for Senior Executives.

What You Need

Non-negotiables

• 4-5 years of experience as a Strategy Analyst/Manager, or 5-6 years working as a Business/Financial Analyst or Manager.
• Lean Six Sigma certification at Black Belt level (or Green Belt, depending on the depth of experience).
• Proven track record of delivering complex change projects that enhance Customer Experience and drive significant financial benefits.
• Strong analytical, financial modeling, and problem-solving skills with the ability to manage the process end-to-end.
• Relevant undergraduate degree (e.g., Finance, Economics, IT, Accounting, Business, or Engineering).

Preferred Skills/expertise

• Formal certification or training in Project and/or Change Management (e.g., PMP, PRINCE2, Agile, Prosci).
• 2-3 years of experience leading and delivering CAPEX/OPEX projects with formal sponsorship and fixed budgets.
• Understanding of the Australian regulatory environment as it relates to telecommunications, alongside consumer product knowledge.
• Advanced proficiency in MS Excel, MS Visio, statistical analysis software (e.g., Minitab), and data visualization tools (e.g., Power BI, Tableau).
• Knowledge or proficiency in SQL for data extraction and analytical research.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company’s strength lies in our people’s diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it’s our commitment. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply