Process & Quality Analyst — Hybrid + CPA Support

Aprio; Makati; Hybrid; PHP 700,000 - 1,100,000; Full time

Benefits offered by this job

Wellness program

HMO coverage

Rewards and Recognition program

Free shuttle service (provided by CDC)

Job summary

Aprio, a nationally ranked CPA and advisory firm, invites you to join its Business Operations - Information Technology Team as a Process & Quality Analyst in Makati. You will analyze business processes, document requirements, and lead quality assurance across automation initiatives using Agile and SDLC governance.

In this role you will develop test plans, validate solutions with UAT, coordinate stakeholder sign-offs, and drive continuous improvement while collaborating with developers, SMEs, and

Qualifications

• Proven experience analyzing and documenting business processes at both detailed and strategic levels.
• Ability to identify, evaluate, and recommend process improvements and automation opportunities.
• Experience gathering and translating business requirements into functional specifications, user stories, and acceptance criteria.
• Skilled in facilitating requirements workshops, impact analysis, and process documentation changes.
• Demonstrated ability to develop and execute test plans, test cases, and scripts for functional, regression, integration, and user acceptance testing (UAT).
• Experience identifying, documenting, and tracking defects, and collaborating with development teams to resolve issues.
• Familiarity with quality assurance methodologies and tools, ensuring solutions meet business needs and quality standards.
• Strong interpersonal skills for building collaborative relationships with stakeholders, including business SMEs, developers, and process owners.
• Ability to communicate complex concepts clearly to both technical and non-technical audiences.
• Experience facilitating requirements walk-throughs, sign-offs, and change management activities.
• Proficiency in Microsoft Office 365 suite (Excel, Flow, Forms, SharePoint, PowerPoint, etc.).
• Experience with Agile and Scrum methodologies, including working within Software Development Lifecycle (SDLC) governance.

Responsibilities

• Analyze business processes at both micro and macro levels to create a complete picture of workflows and requirements for automation and technology solutions.
• Identify and document key opportunities for process improvement and automation, driving standardization across business processes.
• Become a subject matter expert on the business processes being analyzed for automation and technology enhancement.
• Collaborate with stakeholders to perform impact analysis, facilitate process documentation changes, and support business readiness and adoption for new solutions.
• Gather requirements using Agile and Scrum methodology; document in Epics, Features, and User Stories; define acceptance criteria and appropriately size stories.
• Facilitate and coordinate requirements walk-throughs and sign-offs with key business and technology stakeholders.
• Influence and drive work among disparate teams with competing priorities, acting as a trusted advisor by providing objective, practical, and relevant ideas and insights.
• Lead collaboration activities with internal and external stakeholders throughout the automation and technology product lifecycle.
• Develop and execute test plans, test cases, and test scripts based on business requirements for UAT and business quality assurance of automation solutions.
• Perform functional, regression, integration, and UAT testing to ensure solutions meet business needs and quality standards.
• Identify, document, and track defects; work with developers to resolve issues and validate fixes.
• Continuously monitor implemented solutions for optimal performance and opportunities for continuous improvement; help resolve business-related issues as they arise.
• Support change management and business readiness for new technology implementations by validating solution quality and user experience.
• Work within defined Software Development Lifecycle (SDLC) governance processes.

Skills

Business analysis

Agile & Scrum

UAT testing

Requirements workshops

Defect tracking

Process improvement

Stakeholder mgmt

Test planning

Communication skills

Tools

Microsoft Office 365

Job description

Aprio, a nationally ranked CPA and advisory firm, invites you to join its Business Operations - Information Technology Team as a Process & Quality Analyst in Makati. You will analyze business processes, document requirements, and lead quality assurance across automation initiatives using Agile and SDLC governance.

In this role you will develop test plans, validate solutions with UAT, coordinate stakeholder sign-offs, and drive continuous improvement while collaborating with developers, SMEs, and