Process Optimization Engineer

MicroSourcing; Manila; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

MicroSourcing in Metro Manila offers a remote Process Optimization Engineer role with night-shift coverage. You will drive efficiency across client teams, identify inefficiencies, and lead optimization initiatives using automation and best-practice methodologies.

The role requires 5+ years in process improvement within outsourcing, strong process-mapping skills, and excellent English communication to guide cross-functional teams and stakeholders.

Qualifications

• Bachelor’s degree required; 5+ years in process improvement within outsourcing.
• Experience documenting workflows and leading optimization projects.
• Proficient with Visio, Lucidchart and process-mapping concepts.
• Strong communication in English; ability to work cross-functionally.

Responsibilities

• Analyze and document processes, workflows, and schematics with client teams.
• Lead optimization initiatives and evaluate internal or external tools.
• Develop and implement improvement strategies, incl. automation options.
• Create detailed designs, diagrams, and specs for new services/tools.
• Prototype, test, and validate changes against design criteria.
• Measure results, track KPIs, and report to stakeholders.

Skills

Process mapping and analysis

Project management

English communication

Automation / AI / RPA

Problem solving & data-driven

Outsourcing tools familiarity

Education

Bachelor's degree in Business Administration / Industrial Engineering / Operations Management

Tools

Visio

Lucidchart

Job description

Process Optimization Engineer

Work setup & shift: Remote | Night Shift

Location: Metro Manila, Philippines (Remote)

Job Summary

The Process Engineer will play a pivotal role in enhancing operational efficiency across our client teams. This proactive, high‑impact role requires proven process optimization methodologies. The Engineer will identify inefficiencies, lead optimization initiatives, guide the organization in adopting best practices, add new tools (mostly tech), and implement new service capabilities.

Key Responsibilities

• Process Analysis and Documentation
  • Collaborate with client teams to understand and document workflows using tools such as summary documents, process maps, or schematics.
  • Conduct thorough analyses to identify inefficiencies and areas for improvement.
• Optimization Evaluation
  • Study options/tools to improve serviceability to clients.
  • Assess opportunities for internal development or external solutions.
  • Liaise with partners and vendors for off‑the‑shelf solutions when appropriate.
• Process Improvement
  • Proactively develop optimization strategies using proven methodologies, working with internal SMEs and clients.
  • Evaluate solutions from minor adjustments to advanced automation (RPA, AI).
• Technical Design
  • Create detailed drawings, workflow diagrams, and specifications for new services and tools, considering implementation ease, upskilling, and cost.
• Prototype and Testing
  • Conduct rigorous testing to validate functionality and performance against design criteria.
• System Implementation
  • Install, configure, and deploy new systems or software, and updates, ensuring proper functionality.
• Quality Assurance
  • Implement quality control measures to ensure consistency and reliability throughout the workflow.
  • Perform routine checks and maintenance to prevent issues and optimize performance.
• Project Management
  • Lead process optimization initiatives from start to finish (scoping, stakeholder engagement, timeline management, progress communication).
  • Ensure successful implementation and oversee change management activities.
• Measurement and Reporting
  • Track and document pre‑ and post‑optimization results to demonstrate efficiency gains and cost savings.
  • Provide detailed reports and metrics to stakeholders.
• Knowledge Sharing
  • Train delivery centers on optimization and new services, ensuring consistent expertise.
  • Help position the company as a thought leader in process optimization.
• Internal Support
  • Collaborate with the Marketing team to create use cases, white papers, and case studies.

Required Skills And Qualifications

• Bachelor’s degree in Business Administration, Industrial Engineering, Operations Management, or related field.
• 5+ years of experience in process improvement, operations management, or similar role at an outsourcing company.
• Process Mapping and Analysis Expert: strong knowledge of workflow and analysis tools (e.g., Visio, Lucidchart).
• Project Management: ability to manage timelines, budgets, and deliverables within constraints.
• Excellent written and verbal communication; proficiency in English.
• Technical expertise in outsourcing tools, AI/ML, automation; experience with RPA, AI, or other automation technologies is highly desirable.
• Problem‑Solving: identify and analyze complex technical challenges, data‑driven decision‑making, develop creative solutions and implement effective fixes.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% You: MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive. Equality is not merely a slogan – it is our commitment. Join us in celebrating you and your 100%!