Process Management Specialist - Customs/Logistics

Mondiale VGL Pty; Manila; On-site; PHP 223,200 - 256,680; Full time

Benefits offered by this job

Hybrid work arrangement

HMO from day 1 + 2 dependents

Job summary

Mondiale VGL Pty is seeking a Process Management Specialist to join our NZ Operations in a hybrid role. You will ensure accurate data entry of shipping documents, monitor shipment status, and promptly resolve queries while following SOPs.

Strong organizational and communication skills are essential. We value analytical thinkers who can handle multiple tasks, coordinate with internal teams and external partners, and contribute to efficient cross-border logistics operations.

Qualifications

• Candidates should have strong organizational and communication abilities.
• Analytical mindset with attention to detail and results.
• Good problem solving and interpersonal skills.

Responsibilities

• Ensure accuracy of data entry of shipping documents for outgoing and incoming shipments.
• Track and trace shipments using internal systems.
• Efficiently address and resolve complaints or queries.
• Follow proper steps as per the given standard operating procedure.
• Communicate clearly with internal and external stakeholders.

Skills

Organizational skills

Communication skills

Analytical mindset

Problem solving

Interpersonal skills

Education

Bachelor's degree in Customs Administration

Related field

Job description

Process Management Specialist - Customs/Logistics

• Full-time
• Department: NZ Operations
• Position Title: Process Management Specialist
• Compensation: PHP 20,000 - PHP 23,000 - monthly

Mondiale VGL is a globally recognised transport and logistics provider with roots in Oceania and operations in 19 markets.

For over 40 years, we’ve connected people, places and possibilities - moving freight and building careers across New Zealand, Australia, Asia, Europe and the USA.

We offer fully integrated, end-to-end logistics services, including sea and air freight, import and export, wharf transport, customs clearance, and warehousing.

Our scale and reach help businesses operate more efficiently across borders and supply chains – and our team of 1,500+ people bring diverse perspectives and shared ambition.

We’re proud of our heritage and the platform it provides for people and businesses to grow. Be part of a company that gets things moving – and build a career that moves with it.

Your responsibilities will include:

• Ensure accuracy of data entry of shipping documents (e.g., packing lists, invoices, bills of lading) for outgoing and incoming shipments.
• Track and trace shipments using internal systems.
• Efficiently address and resolve complaints or queries.
• Follow proper steps as per the given standard operating procedure.
• Strong organizational and communication skills.
• Detail and results oriented with analytical mindset.
• Strong problem solving and interpersonal skills.

Context and Environment:

Can work in a fast paced and dynamic environment.

• Constant interface and communication with a wide set of internal and external stakeholders.

Accountabilities:

• Adherence to compliance standards, policies and procedures.
• Timely and accurate processing of finance and accounting transactions.
• 1-2 year prior experience in Shared Services or BPO setting in the logistics industry is an advantage.
• Bachelors degree in Customs Administration or any related field.
• Fresh Grads are encouraged to apply!

Job Highlights:

• Hybrid Work Arrangement, Computer and related equipment will be provided.
• 12 Days VL.
• 12 Days SL.
• HMO on day 1 + 2 dependent full covered by the company upon regularization.
• Yearly Salary Increase Across the board + depending on the performance.
• Monthly incentive upon regularization + depending on the performance.
• Quarterly incentive for Top performer.
• Quarterly Incentive for Outstanding performer.
• Quarterly Raffle during awarding and town hall.
• Quarterly Employee engagement activity.
• Other benefits that the upper management may be able to provide.

We believe our people are our greatest strength — and the diversity of our team is central to how we grow and succeed. We’re committed to building an inclusive culture where everyone feels respected, supported, and able to thrive. With operations spanning the globe, we know we’re better together when our team reflects the diversity of the communities and customers we work with every day.