Process Improvement Manager

Jollibee Group Foundation; Philippines; Hybrid; PHP 900,000 - 1,350,000; Full time

Job summary

A major food service corporation in the Philippines seeks a Process Improvement Manager to optimize sales processes and enhance digital systems. The role requires over 5 years of experience in the restaurant industry and involves leading process improvements, implementing innovative sales solutions, and ensuring compliance with regulations. The ideal candidate will have expertise in process engineering and project management, along with a Bachelor's degree in a related field. This is a hybrid role based in Ortigas, Pasig.

Qualifications

• 5+ years of relevant experience in the Restaurant Industry or Retail Operations.
• Managerial experience in food service operations.
• Familiarity with food safety and store capacity analysis.
• Willing to be assigned in Ortigas, Pasig (hybrid).

Responsibilities

• Lead development of restaurant sales management processes.
• Drive implementation of digital sales and payment systems.
• Enhance POS front‑of‑house systems for improved operations.
• Oversee end‑to‑end development lifecycle of systems and solutions.
• Drive development and implementation of digital sales channels and payment systems.
• Ensure compliance with tax regulations and data security standards.
• Oversee end-to-end development lifecycle of POS and related systems.
• Plan POS launches for new products, promotions, and key accounts.
• Mitigate process risks and ensure smooth adoption of new systems.
• Collaborate with IT and vendors to integrate technologies.

Skills

Process engineering techniques

Project management

Food service operations knowledge

Layout and facilities design

Production and service process design

Education

Bachelor's Degree in Industrial Engineering

Job description

This Process Improvement Manager will lead strategic initiatives to optimize sales processes, enhance digital sales systems, and develop POS front‑of‑house solutions across all stores. Leveraging expertise in business analysis and process engineering, the role will drive efficiency and effectiveness while ensuring compliance with regulations and data security standards. This function involves spearheading system development, executing POS launches, and mitigating risks to support sustainable growth and operational excellence.

Restaurant Sales Management Process

• Lead the development and refinement of the restaurant sales management process, serving as the subject matter expert and author of best practices.
• Identify opportunities for process improvement and innovation to enhance sales effectiveness and efficiency.
• Collaborate with operations and main office stakeholders to ensure alignment of processes with organizational objectives and customer needs.
• Conduct in-depth environmental scanning to identify emerging technologies, trends and opportunities to improve sales management.

Digital Sales and Payment Systems

• Drive the development and implementation of innovative digital sales channels and payment systems to support operations.
• Ensure compliance with tax regulations and data security standards in all digital transactions.
• Continuously evaluate and optimize digital platforms and POS integration to enhance user experience and support sales initiatives.

Order, Pay and Promotions Solutions

• Spearhead the enhancement of POS front‑of‑house systems to streamline operations and improve store employee experience, contributing to efficiency and incremental business opportunity across channels and touchpoints in delivery, dine‑in, takeout, drive‑through, and party/bulk orders.
• Implement user‑friendly interfaces tailored to each service scope, providing roll‑out cascade and training team alignment to maximize usability and efficiency in supporting sales processes.
• Ensure seamless integration of POS solutions with sales strategies and objectives to maximize effectiveness.
• Strategically plan and execute POS launches for new products, promotions, and key accounts to drive sales growth.
• Conduct environmental scanning to identify market trends and emerging technologies to inform system solutions and process improvement initiatives.
• Implement rigorous change management processes to facilitate smooth adoption of new POS launches.
• Identify and mitigate process risks associated with POS launches to minimize disruptions and ensure successful implementation.
• Ensure POS systems are compliant with tax regulations and internal controls for accounting and data security while catering to rapidly changing business needs.

Systems and Solutions Development Life Cycle

• Oversee the end‑to‑end development lifecycle of processes, systems, and solutions aimed at supporting ROS and POS scope.
• Identify opportunities for process improvement and automation to increase operations efficiency and effectiveness.
• Implement robust change management processes to ensure smooth transition and adoption of new systems and processes.
• Proactively mitigate process risks through thorough analysis and implementation of controls.
• Collaborate with IT teams and external vendors to integrate cutting‑edge technologies and enhance operational support for sales initiatives.

JOB QUALIFICATIONS

• Must be a graduate of Preferably Bachelors Degree in Industrial Engineering, Management Engineering or any related program or equivalent.
• At least 5 years of relevant experience in the Restaurant Industry or Retail Operations
• Knowledgeable in food service operations with managerial experience.
• Project management
• Layout and facilities design
• Production and service process design
• Food safety and store capacity analysis
• Process engineering techniques (MTS, ABC, Simulation, Needs Analysis)
• Willing to be assigned in Ortigas, Pasig (hybrid working set‑up).

Jollibee Foods Corporation is the hiring entity for this requisition.