Process Excellence Consultant - (Cebu City)

TASQ Staffing Solutions; Cebu City; On-site; PHP 480,000 - 720,000; Full time

Job summary

A staffing solutions company is seeking a Process Excellence Consultant to enhance quality and coaching in the healthcare sector. This role involves managing training for team leads, ensuring adherence to quality standards, and reporting on key performance metrics. The ideal candidate must possess a Bachelor's degree and a minimum of five years of coaching experience. Strong skills in facilitation and problem-solving are essential for success in this position, located onsite in Cebu City.

Qualifications

• Minimum of five years of coaching experience required.
• Must pass ALIGHT quality program certification.
• Knowledge of management tools and resources.
• Knowledge of quality and coaching best practices. Management tools. And resources, multiple service (DC, DB, HM, HR, payroll, etc.) business knowledge.
• Experience working and leading broader customer care initiatives and projects that create enterprise results.
• Strong facilitation and presentation skills.
• Ability to independently solve client business problems.

Responsibilities

• Manage and facilitate training for Partner Team Leads.
• Utilize playbook to improve quality program metrics.
• Report quality related trends to the business.
• Utilizes the Partner Quality Leader playbook effectively to improve quality program metrics.
• Proactively reports quality related trends to the business as measured by our key performance indicators.
• Responsible for strategic continuous improvement review. Lead any required data analysis to ensure business results are being captured in both the performance and customer care colleague scorecards.

Skills

Coaching experience

Strong facilitation skills

Problem-solving

Knowledge of quality best practices

Problem solving

Customer care leadership

Business knowledge

Education

Bachelor's degree or equivalent work experience

ALIGHT quality program certification

Job description

Process Excellence Consultant - Cebu City

About the job Process Excellence Consultant - Cebu City

About the job Process Excellence Consultant-Healthcare (onsite in Cebu City)

Nature Of the Account: Healthcare

Qualifications:

Bachelor's degree or equivalent work experience required.

Must successfully pass ALIGHT quality program certification for partner quality leaders.

Coaching experience minimum of five years.

Knowledge of quality and coaching best practices. Management tools. And resources, multiple service (DC, DB, HM, HR, payroll, etc.) business knowledge.

Experience working and leading broader customer care initiatives and projects that create enterprise results.

Strong facilitation and presentation skills.

Ability to independently solve client business problems.

Responsibilities:

Manage, coordinate and facilitate new Partner Team Lead/Specialist training, continuing education and on-the-job training related to the quality and coaching program. Includes managing and certifying team leads on ALIGHT quality program, conducting calibration meetings, etc. The partner team leads are evaluating appropriately and meeting alignment standards.

Utilizes the Partner Quality Leader playbook effectively to improve quality program metrics.

Proactively reports quality related trends to the business as measured by our key performance indicators.

Responsible for strategic continuous improvement review. Lead any required data analysis to ensure business results are being captured in both the performance and customer care colleague scorecards.