Healthcare BPO Process Excellence Lead (Onsite Cebu)

TASQ Staffing Solutions; Cebu City; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

TASQ Staffing Solutions seeks a Healthcare BPO Process Excellence Consultant for onsite work in Cebu City. You will map current-state processes, identify inefficiencies, and lead improvement initiatives in a healthcare account serving US benefits.

You will apply Lean Six Sigma, Kaizen, and Value Stream Mapping, develop metrics, and drive successful implementation of changes while coordinating with project teams and stakeholders.

Qualifications

• College graduate with related degree.
• 3 years' experience in process improvement and QA.
• Total experience of 7+ years.
• Preferred: Six Sigma methodologies/certifications.

Responsibilities

• Process analysis and improvement: map current processes, identify bottlenecks, and streamline operations.
• Project leadership: lead improvement initiatives, manage projects, ensure changes are implemented.
• Apply Lean Six Sigma, Kaizen, and Value Stream Mapping to drive improvements.
• Develop metrics and dashboards to track performance and impact.

Skills

Root-cause analysis

Lean methodologies

Corrective and Preventive actions

Quality concepts

Six Sigma

Education

College graduate

Job description

Healthcare BPO Process Excellence Consultant - (Cebu City) - Onsite

Job Openings Healthcare BPO Process Excellence Consultant - (Cebu City) - Onsite

About the job Healthcare BPO Process Excellence Consultant - (Cebu City) - Onsite

About the job: Process Excellence Consultant - Healthcare (Cebu) | Onsite

Nature Of the Account: Healthcare

Type of Support: Non-voice

Start Date: ASAP

Work Arrangement: 100% Onsite (Cebu)

Shift Schedule | Rest Days:US business hours; Weekends off

Qualifications:

• College Graduate
• Well versed in a Healthcare account (US benefits)
• Has relevant experience in process improvement and QA for 3 years
• Total experience should not be less than 7 years
• Preferred: Six Sigma methodologies/Certifications
• Knowledge: Root-cause-analysis, Lean methodologies, Corrective and Preventive actions, quality concepts

Responsibilities:

• Process Analysis & Improvement: Conducting current-state process mapping, identifying inefficiencies and bottlenecks, and developing solutions to streamline operations.
• Project Leadership: Leading process improvement initiatives, managing projects, and ensuring successful implementation of process changes.
• Methodology Application: Utilizing tools and techniques such as Lean Six Sigma, Kaizen, and Value Stream Mapping to drive improvements.
• Performance Monitoring: Developing metrics and reporting to track process performance and measure the impact of implemented changes.