Process Excellence and Quality Management System Senior Analyst

3M; Taguig; Hybrid; PHP 600,000 - 1,200,000; Full time

Job summary

3M is seeking a Process Excellence and QMS Senior Analyst to support labeling, packaging, and design teams with process improvement, automation, and data analytics. You will lead cross‑functional initiatives, develop operational metrics, and strengthen continuous improvement across workstreams.

The role combines strategic thinking with hands‑on delivery, requiring Lean Six Sigma, BPMN, and advanced data skills to drive standardized processes and QMS compliance globally.

Qualifications

• Experience leading Process Excellence or continuous improvement projects.
• Strong knowledge of Lean Six Sigma, Kaizen, JDI, DMAIC and root-cause analysis tools.
• Ability to map and optimize processes with BPMN 2.0 and value-stream mapping.
• Advanced data analysis skills and translating data into business recommendations.
• Experience with KPIs, SLAs, and operational dashboards; Power BI and Excel proficiency.

Responsibilities

• Lead global cross-functional process improvement projects.
• Develop and optimize metrics, dashboards, and SLA reporting.
• Analyze trends and identify root causes of quality and productivity issues.
• Prepare statistical analyses to support decisions.
• Drive continuous improvement initiatives (Kaizen, DMAIC, JDI).
• Identify opportunities for automation and digitalization.
• Map As‑Is and To‑Be processes per BPMN 2.0; maintain SOPs.
• Ensure documentation complies with standards (3M, QMS, ISO).
• Lead or support action plans and RCA in improvements across regions.
• Collaborate with Service Delivery teams and leadership; present findings.

Skills

Lean Six Sigma

Kaizen DMAIC

Root Cause Analysis

BPMN 2.0

Power BI

Excel

SQL

SharePoint

Stakeholder Mgmt

English Communication

SAP Experience

Green Belt PMP PMP/Agile

Education

Bachelor’s degree

Master’s degree

Tools

SAP

SharePoint

Job description

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter. Process Excellence and QMS Senior Analyst will support the Labeling, Packaging Graphic, and Label Design teams in process improvement, automation, project management, data analysis, QMS and the development of operational metrics. This role combines strategic thinking, an analytical approach to data, and hands‑on delivery of improvement initiatives. The person in this position will be responsible for leading global, cross-functional Process Excellence projects, supporting process standardization, and strengthening the continuous improvement culture across workstreams.

Key responsibilities:

• Leading global, cross-functional improvement projects that support workstream strategies.
• Developing, maintaining, and optimizing operational metrics, dashboards, and SLA reporting.
• Analyzing trends, performance results, and metric deviations, including identifying root causes of quality, productivity, or process‑related issues.
• Preparing statistical analyses and recommendations to support business decisions.
• Leading or supporting Continuous Improvement initiatives, such as Kaizen, Just‑Do‑It, DMAIC, and local or global improvement projects.
• Identifying opportunities for automation, digitalization, and process optimization.
• Mapping As‑Is and To‑Be processes in line with BPMN 2.0 standards.
• Maintaining process documentation, knowledge repositories, and Standard Operating Procedures.
• Ensuring documentation and processes comply with 3M, GBS PEX, QMS, and ISO standards where required.
• Managing the Corrective and Preventive Actions process, assisting the team in root cause analysis and improvement action planning.
• Conducting comparative analyses of process efficiency, productivity, and cost across regions.
• Collaborating with Service Delivery teams, regional stakeholders, and leadership teams.
• Leading monthly metric and performance reviews with workstream leaders and key stakeholders.
• Supporting teams in developing knowledge in project management, data analysis, and continuous improvement.
• Support of transition process in range of process & quality, documentation, metrics.
• Sharing best practices and building structures that support knowledge exchange across regions.

Expected Skills and Competencies

• Experience in leading Process Excellence, Continuous Improvement, or operational projects.
• Very good knowledge of Lean Six Sigma, Kaizen, JDI, DMAIC, and Root Cause Analysis tools such as 5 Whys, Pareto analysis, and Fishbone diagrams.
• Ability to map and optimize processes, including experience with BPMN 2.0 and VSM.
• Advanced analytical skills and the ability to translate data into business recommendations.
• Experience working with metrics, KPIs, SLAs, and operational dashboards.
• Strong knowledge of Power BI, Excel, Power Query, Power Pivot, and tools used for data visualization and reporting automation.
• Knowledge of SQL and the ability to aggregate data.
• Experience working with SharePoint, including maintaining and organizing knowledge repositories.
• Strong stakeholder management skills, with the ability to influence decisions and support organizational change.
• Excellent written and verbal communication skills in English.
• Experience with SAP will be an advantage.
• Lean Six Sigma Green Belt, PMP, PRINCE2, Agile, or Scrum certifications will also be considered a strong plus.

Required Experience and Education

• Bachelor’s or Master’s degree, preferably in Business Administration, Engineering, Finance, IT, Mathematics, or a related field.
• Minimum 3 years of professional experience in Process Excellence, Continuous Improvement, Operations, GBS, or Shared Services.
• Practical experience in leading improvement projects and working with Kaizen, JDI, and DMAIC frameworks.
• Excellent English language skills.

Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.

Learn more about 3M's creative solutions to global challenges at www.3M.com or on Twitter @3M or @3MNews.