Process Coordinator(Mumbai)

Aditi Tracking Support; Hinoba-an; On-site; PHP 180,000 - 280,000; Full time

Job summary

Aditi Tracking is seeking a Process Coordinator to streamline workflow across departments, supervise task allocation, and ensure accuracy and on-time completion.

The role emphasizes auditing processes, proactive follow-ups, and clear communication, with daily progress tracking and escalation when needed.

Contact: [e-mail]

Qualifications

• Role focuses on coordinating tasks across departments.
• Attention to detail and timely follow-ups are essential.
• Ability to maintain accurate data and documentation.

Responsibilities

• Work Coordination & Supervision: Ensure team completes tasks efficiently and on time.
• Monitor progress and prevent delays; escalate issues as needed.
• Verify data accuracy before submission or escalation.
• Follow-ups & communication: Maintain professional, polite updates with team members.

Job description

Aditi Tracking has been at the forefront of the telematics industry in India since 2011, offering innovative solutions for vehicle tracking and fleet management. With a commitment to excellence and cutting-edge technology, we empower businesses to optimize their operations and enhance productivity.

JOB RESPONSIBILITIES – PC (Process Coordinator)

Main Objective: The PC (Process Coordinator)

is responsible for getting the workdone through theteam, ensuring accuracy, timely follow-ups, and smooth workflow coordinationbetween departments.

She /He acts as a Process Auditor, not a doer, ensuring all steps are followed correctly.

Her/His role is to make sure the work is completed correctly – not to do the work herself.

Detailed Responsibilities:

Work Coordination & Supervision

Ensure that all staƯ complete their assigned tasks eƯiciently and on time.

Monitor progress throughout the day and make sure no task is pending or delayed.

Get the work done through the team, not by doing it herself.

Ensure all data is collected from the respective departments.

Verify that all data is accurate and complete before submission orescalation.

Track each step of the process carefully.

Identify where the work is stuck or delayed.

Immediately inform or call the Team Leader / Supervisor if any issue or deviation arises.

Follow-Ups & Communication2

Follow up politely and professionally throughout the day with teammembers.

Maintain continuous communication to ensure timely progress.

Stay calm, composed, and solution-oriented during interactions.

Issue Escalation & Help Ticket System

If a problem arises, identify which company or department is responsible for fixing it.

Raise a Help Ticket (H.T) and assign it to the concerned person.

Follow up continuously until the issue is fully resolved.

Important: A Help Ticket should be raised only after informing the senior twice and still if the issue remains unresolved.

Persistence & Ownership

Her/His main task is continuous follow-up – politely but firmly.

Be proactive, organised, and focused on results, not excuses.

Bechari ladki nahi, smart coordinator hai – she must confidently handle coordination and ensure results.

Daily Review with MD Sir

Mandatory 30-minute daily sitting with MD Sir or reporting head if MD Sir is not Available (S30 meeting).

Review status, discuss issues, and plan next steps.

Role Definition:

Process Auditor

She/He audits, checks, and follows up.

She/He does not perform the tasks herself.

Her/His success = Work completed accurately & timely through others.

Additional Valuable Points:

Maintain a Daily Progress Tracker (Excel/Google Sheet) for all assigned tasks.

Keep records of all follow-ups, communications & escalations for accountability.

Use professional language in all communications.

Understand the complete process flow to track and troubleshoot efficiently.

Stay positive, patient & polite — coordination is key to leadership.

Submit a daily summary report of completed, pending, and escalated tasks.

Summary:

PC is the backbone of the process flow. She ensures that all work is done correctly, timely, and systematically, while maintaining professionalism, follow-ups, and clear communication. Email ID - [e-mail]