Process Control & Quality Assurance Specialist

Metropolitan Bank & Trust Company

Philippines

On-site

PHP 260,000 - 380,000

Full time

9 days ago

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Job summary

Metropolitan Bank & Trust Company is seeking a CBS – Process Control Specialist to maintain quality standards in Customer Service. You will perform Day Two/Quality Assurance reviews, identify errors, and coordinate with multiple units to ensure timely corrections and controls are in place.

The role requires a Bachelor’s degree, proficiency in MS Word, Excel, PowerPoint, and strong communication skills. Overtime, shift work, weekends, and holidays may be required, based on business needs at the

Qualifications

Bachelor’s degree in business-related field.
Proficient in MS Word, Excel, and PowerPoint.
Strong written and oral communication skills.
Good knowledge of Customer Service guidelines, policies, and processes in a credit card/financial setting.
Willing to work overtime, on shifting schedules, weekends and holidays.

Responsibilities

Maintain Customer Service’s quality standards by ensuring maintenance activities and reversals follow approved guidelines or have necessary approvals.
Conduct Day Two/Quality Assurance reviews and accuracy checks daily, weekly, and monthly.
Identify and correct errors promptly; liaise with units to ensure full closure.
Escalate cases and issues that may pose organizational risk promptly and professionally.
Assist in MIS preparation and data analysis for error rates, trends, and corrective actions.
Support dissemination of updates on policies and procedures to the team.
Participate in UAT activities.