Problem Manager - ITSM & RCA Lead (Flexible Hours)

MicroSourcing International; Taguig; On-site; PHP 892,800 - 1,339,200; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Career growth opportunities

Flexible work arrangements

Job summary

MicroSourcing International is seeking a Problem Manager in BGC, Taguig, to lead the Problem Management process. You will coordinate Root Cause Analysis investigations, collaborate with technical teams, and maintain the Known Error Database. A minimum of 5 years in ITSM, deep understanding of ITIL, and excellent communication skills are required. Enjoy competitive rewards, career growth opportunities, and a collaborative work environment with MicroSourcing.

Qualifications

• Minimum 5 years experience in IT Service Management, specifically Problem Management.
• Strong understanding of ITIL frameworks.
• Experience in a Telecommunications or high-availability network environment.

Responsibilities

• Lead and facilitate the Problem Management process.
• Coordinate Root Cause Analysis (RCA) investigations.
• Collaborate with technical teams and vendors for fixes.

Skills

IT Service Management (ITSM)

Problem Management

ITIL frameworks

Analytical skills

Communication skills

Tools

ServiceNow

Jira

Remed

Job description

MicroSourcing International is seeking a Problem Manager in BGC, Taguig, to lead the Problem Management process. You will coordinate Root Cause Analysis investigations, collaborate with technical teams, and maintain the Known Error Database. A minimum of 5 years in ITSM, deep understanding of ITIL, and excellent communication skills are required. Enjoy competitive rewards, career growth opportunities, and a collaborative work environment with MicroSourcing.