Proactive AI Solutions Engineer - Implementations & Support

NICE Systems; Manila; On-site; PHP 550,000 - 750,000; Full time

Job summary

NICE Systems in Manila is building a Professional Services team to deliver Proactive AI implementations, analysis, and support for global clients. This role starts with EU and US engagements, expanding later to APAC, and will own quality assurance, automation, and deployment of MPower Proactive AI Agents.

You will work with regional and global teams to translate client requirements into automated solutions, customize the SaaS platform, write SQL queries and JavaScript, and contribute to

Qualifications

• 3+ years of experience in professional services, software implementation, technical support, or related roles.
• Solid proficiency in SQL and JavaScript; familiarity with C#, Python, HTML, and CSS is a plus.
• Experience working with APIs for integration and data exchange in SaaS or enterprise environments.
• Ability to troubleshoot technical issues and follow established implementation best practices.

Responsibilities

• Implement MPower Proactive AI Agents under the guidance of senior engineers, from requirements understanding through configuration, testing, and deployment.
• Support client engagements by delivering assigned technical tasks with a focus on quality, accuracy, and customer satisfaction.
• Collaborate with regional and global teams to build, test, and support proactive customer journeys using internal tools and APIs.
• Analyze client requirements and assist in translating business processes into automated solutions.

Skills

SQL

JavaScript

APIs

Tools

HTML/CSS

C#

Python

Job description

NICE Systems in Manila is building a Professional Services team to deliver Proactive AI implementations, analysis, and support for global clients. This role starts with EU and US engagements, expanding later to APAC, and will own quality assurance, automation, and deployment of MPower Proactive AI Agents.

You will work with regional and global teams to translate client requirements into automated solutions, customize the SaaS platform, write SQL queries and JavaScript, and contribute to