Global Proactive AI Implementation Engineer

NICE; Manila; On-site; PHP 2,467,612 - 3,701,418; Full time

Job summary

NICE is seeking a Proactive AI expert to join their professional services team in Manila. The role involves implementing MPower Proactive AI Agents, providing technical support, and collaborating with regional and global teams to enhance customer journeys.

The ideal candidate has over 3 years of experience, strong SQL and JavaScript skills, and a proactive approach to troubleshooting. Join a dynamic team in a growing company that values innovation and excellence.

Qualifications

• 3+ years of experience in professional services, software implementation, or technical support.
• Solid proficiency in SQL and JavaScript, familiarity with C#, Python, HTML, and CSS is a plus.
• Strong written and verbal communication skills.

Responsibilities

• Implement MPower Proactive AI Agents under guidance from senior engineers.
• Analyze client requirements and assist in solution design.
• Perform troubleshooting, debugging, and issue resolution.

Skills

Proficiency in SQL

Proficiency in JavaScript

Technical support

Professional services experience

Tools

APIs

Excel

Tableau

Job description

NICE is seeking a Proactive AI expert to join their professional services team in Manila. The role involves implementing MPower Proactive AI Agents, providing technical support, and collaborating with regional and global teams to enhance customer journeys.

The ideal candidate has over 3 years of experience, strong SQL and JavaScript skills, and a proactive approach to troubleshooting. Join a dynamic team in a growing company that values innovation and excellence.