Printer Field Technician

Faithm Printers and Services; Manila; On-site; PHP 279,000 - 391,000; Full time

Job summary

Faithm Printers and Services is seeking an on-site Service Technician to maintain and repair office equipment, install new machines, and support the sales team with equipment placement. You will ensure high customer satisfaction, manage parts inventory, and train end users as needed.

The role requires motorcycle ownership, a valid driver’s license, and basic computer skills. NCII is an advantage. Join a hands-on team dedicated to rapid issue resolution and reliable service.

Qualifications

• High School graduate or technical diploma/certificate in a relevant field.
• With or without experience.
• Must own a motorcycle and have a valid driver's license.
• With pleasing personality.
• Computer literate.
• NCII certificate an advantage.

Responsibilities

• Responsible for timely and cost-effective maintenance and repair of office product equipment and promoting customer satisfaction with our service and products.
• Provide technical assistance with installation of new machines.
• Repair machines for quality issues.
• Place orders for parts and supplies to refill inventory as requested by admin and finance.
• Set aside parts and supplies depending on the number of machines.
• Maintain a record of issues and solutions.
• Identify and resolve technical issues to ensure optimum operating condition.
• Handle customer issues as quickly as possible.
• Assist the sales department with new equipment for proper placement and operation; communicate equipment problems and solutions to the team.
• Take up tasks such as new equipment setup, equipment reconditioning and general technical service.
• Collaborate with other technicians to maintain optimum response time and customer satisfaction.
• Track technician metrics such as response time and calls per day; report to supervisor.
• Complete and possess the following successfully; maximize equipment uptime through timely response and effective repair with customer training.
• Troubleshoot and think independently.
• Demonstrate mechanical and electrical aptitude.
• Ability to train end users.

Skills

Technical support

Electrical aptitude

Maintenance

Customer service

Communication

Education

High School Diploma or Technical certificate

NCII certificate advantage

Job description

RESPONSIBILITIES

• Responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products.

• Must provide technical assistance with the installation of new machines.

• Must repair the machines for quality issues.

• Must place orders for additional parts and supplies to refill the inventory requested to admin and finance.

• They must set aside parts and supplies depending on the number of machines.

• The technician must maintain a record of issues and solutions.

• The Technician must accurately identify and resolve any technical issues and ensure optimum operating condition.

• Must handle customer issues as quickly as possible.

• Must assist the sales department with the new equipment to ensure proper placement and operation. The professional should take leadership in communicating equipment problems and solutions to the team.

• Must take up tasks such as new equipment set-up, equipment reconditioning and general technical service

• They must collaborate with the other technicians to keep up the optimum response time and customer satisfaction.

• Must keep track of the technician metrics such as response time, and calls per day should report to immediate superi­or.

• The technicians must be able to complete and possess the following successfully.

• Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction.

• Ability to troubleshoot and think independently.

• Mechanical and electrical aptitude and demonstrated

• Ability to train the end users.

QUALIFICATIONS

• High School Graduate or Technical diploma or certificate in a relevant field.

• With or without experienced

• Must have own a motorcycle and have a valid driver's license.

• With pleasing personality

• Computer Literate

• NCII certificate an advantage