Print Operations & Service Delivery Specialist

WTW; Taguig; Vor Ort; PHP 400.000 - 700.000; Vollzeit

Benefits dieser Stelle

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Zusammenfassung

Willis Towers Watson is seeking a Print Operations Specialist in Manila to monitor and manage print tickets, coordinate installations, and ensure SLA compliance. The role collaborates with global teams and vendors to improve processes and cost efficiency.

Responsibilities include maintaining documentation, developing workflows, and supporting invoice approvals while promoting information security practices across the print environment.

Qualifikationen

• 2+ years in a service or operations role.
• Experience with managed, secure print solutions in Windows environments (Uniflow, Ysoft, Equitrac).
• Strong troubleshooting across print management issues and error interpretation.
• Experience with incident, problem and change management and with SLA/KPI tracking.
• Knowledge of hardware asset management and data security controls.

Aufgaben

• Monitor and manage print-related support tickets in the service management system with accurate categorization and routing.
• Facilitate printer installations, moves and removals, coordinating with Facilities and Network teams.
• Collaborate with Global Print Operations Manager, vendors and internal resolver groups to ensure high service quality and SLA compliance.
• Maintain and improve print service documentation, SOPs, knowledge base articles, and support runbooks.
• Develop process maps and workflows, ensuring ownership and standardized IT service management practices.
• Support invoice approval workflows, liaising with local offices, Finance and Procurement to track PR/PO and billing.
• Contribute to cost management, sustainability and continuous service improvement across the print environment.
• Provide operational insights and performance reporting to management with the Global Print Operations Manager.
• Assist in strategic change initiatives and BAU operational improvements.
• Maintain asset management processes, CMDB registrations, lifecycle tracking and data quality.
• Champion Information Security by promoting secure printing practices and data loss prevention.

Kenntnisse

Service operations

Print management

Ticket management

Vendor coordination

Incident & change mgmt

SLA/KPI tracking

Data analysis

Information security awareness

Communication skills

Ownership & accountability

Tools

Uniflow

Ysoft

Equitrac

Jobbeschreibung

Willis Towers Watson is seeking a Print Operations Specialist in Manila to monitor and manage print tickets, coordinate installations, and ensure SLA compliance. The role collaborates with global teams and vendors to improve processes and cost efficiency.

Responsibilities include maintaining documentation, developing workflows, and supporting invoice approvals while promoting information security practices across the print environment.