Print Operations Associate

Hammerjack Pty Ltd; Philippines; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Premium internet allowance

Electricity allowance

Wellbeing allowance

Performance bonuses

Career progression

Job summary

Savvital is seeking an experienced Print Operations Associate to support a U.S.-based client in the promotional products and commercial printing space. This role requires hands-on experience with the end-to-end lifecycle of print and promo orders, from sourcing and quoting to artwork proofing and final delivery.

The ideal candidate will manage production workflows, coordinate with suppliers, and track orders to meet hard deadlines.

Qualifications

• Direct experience with promotional product distributors, commercial printers, screen printers, embroidery shops, or print brokers.
• Hands‑on experience with ERPs and sourcing databases; Sage or PrintPLANR preferred; ASI/ESP/PromoStandards is a plus.
• Clear understanding of setup charges, proofs, lead times, decoration methods, vector artwork, and freight/shipping.

Responsibilities

• Track and manage customer orders from request through delivery, ensuring data accuracy.
• Source products based on client specs, turnaround times, and budgets; compare vendor pricing.

Skills

Print industry experience

Proactive problem solver

English communication

Vendor coordination

Project management

Tools

Sage

PrintPLANR

ASI/ESP/PromoStandards

Job description

ABOUT THE COMPANY

Savvital is a forward-thinking organization that provides diversified services to small and medium-sized businesses in the international market to enable them to build their future while benefiting from our customized solutions. Our team of educated experts are motivated individuals excited to handle tasks that can bring capacity to your workday. Our mission is to provide an affordable solution to growing companies through strategic task delegation. We envision creating an ecosystem that resonates with the human touch every business needs.

About the Role

Savvital is looking for an experienced Print Operations Associate to support a U.S.-based client operating in the promotional products, branded merchandise, and commercial printing space.

This is a specialized operational role—not a general virtual assistant position. We are explicitly seeking candidates with hands‑on industry experience who understand the end‑to‑end lifecycle of print and promo orders: from initial sourcing, quoting, and artwork proofing to vendor management, production tracking, and final delivery.

Key Responsibilities

• Order & Project Management: Track and manage customer orders from request through delivery. Maintain accurate data (SKUs, quantities, specs, artwork, setup fees) within internal systems and proactively address potential delays.
• Product & Supplier Research: Source products based on client specifications, turnaround times, and budgets. Compare vendor pricing, verify stock availability, and identify viable alternatives when items are backordered or out of budget.
• Vendor & Supplier Coordination: Act as the direct liaison with suppliers and decorators. Request RFQs, clarify production requirements, coordinate artwork revisions, and resolve invoice or pricing discrepancies.
• Print & Production Support: Manage production workflows including proof approvals, imprint methods (screen printing, embroidery, laser engraving, etc.), and tracking shipping dates to ensure hard deadlines are met.
• Systems & Administrative Maintenance: Issue purchase orders, generate order documentation, assist with basic accounting recon, and keep digital files organized within ERP systems (Sage, PrintPLANR).

Requirements & Qualifications

• Industry Experience (Mandatory): Direct experience working with promotional product distributors, commercial printers, screen printers, embroidery shops, or print brokers.
• Systems Knowledge: Hands‑on experience with industry ERPs and sourcing databases (Sage or PrintPLANR experience is highly preferred; experience with similar systems like ASI, ESP, or PromoStandards is a major plus).
• Process Mastery: Clear understanding of setup charges, proof approvals, lead times, decoration methods, vector artwork requirements, and freight/shipping logistics.
• Communication: Exceptional written and verbal English skills for seamless interaction with U.S. vendors and cross‑functional teams.
• Proactive Problem Solver: Self‑driven professional who independently follows up on outstanding vendor items and keeps projects moving forward without micro‑management.

Compensation and Benefits

• Base Salary: Market Competitive (commensurate with experience)
• Allowances: Premium Internet, Electricity, and Wellbeing allowances to support night‑shift operations.
• Performance Bonuses: Structured bonuses based on individual targets and account retention metrics.
• Annual Growth: Regular performance‑based increments and clear vertical career progression.

Our motto from our inception has been to put our employees first! We value the uniqueness and experience each individual brings to the organization.