Principal Tech Support Architect – Enterprise Integration

Ingram Micro; Philippines; Hybrid; PHP 900,000 - 1,500,000; Full time

Job summary

Ingram Micro is seeking a Principal Technical Support Engineer to solve complex cross‑platform problems and improve the reliability of our digital ecosystem. This senior individual contributor will work across Support, Engineering, Product, Cloud Operations, SRE, and partner teams, establishing standards and driving durable improvements.

The role combines hands‑on depth with broad influence, mentoring engineers, and shaping technical strategy.

Qualifications

• Bachelor's degree or equivalent practical experience in CS/engineering fields.
• Experience diagnosing complex distributed systems, cloud, SaaS, or API issues.
• Proven ability to lead cross‑functional investigations and drive permanent corrective actions.
• Demonstrated ability to translate technical risk into customer impact and business outcomes.

Responsibilities

• Serve as principal technical escalation point for complex, cross‑platform issues.
• Lead investigations and root cause analyses for major incidents and recurring defects.
• Define diagnostics, runbooks, and reusable investigation patterns.
• Collaborate with Engineering, Product, SRE, and Cloud Operations to improve platform reliability and observability.
• Translate incident data into prioritized technical recommendations and permanent fixes.
• Identify recurring demands and drive product, automation, or workflow improvements.
• Design AI‑assisted troubleshooting and knowledge systems with human oversight.
• Establish monitoring, logging, tracing, and alerting to accelerate diagnosis.
• Provide technical leadership during major incidents and codify lessons learned.
• Lead cross‑team technical initiatives across regions and domains.

Skills

Observability

Incident management

Cross-functional leadership

Mentoring

Written and verbal communication

Automation

Architectural guidance

Problem solving

Education

Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent

Tools

Datadog

Splunk

Application Insights

Python

PowerShell

Job description

Ingram Micro is seeking a Principal Technical Support Engineer to solve complex cross‑platform problems and improve the reliability of our digital ecosystem. This senior individual contributor will work across Support, Engineering, Product, Cloud Operations, SRE, and partner teams, establishing standards and driving durable improvements.

The role combines hands‑on depth with broad influence, mentoring engineers, and shaping technical strategy.