Business Analyst

TTEC; Metro Manila; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Paid time off

Wellness benefits

Tuition reimbursement

Competitive compensation

Job summary

TTEC is seeking a Business Analyst to join its remote team in Metro Manila, Philippines. You’ll be part of our Business Intelligence and Analytics group, turning customer experience data into actionable insights that guide strategy and improve outcomes.

In this role you’ll build dashboards, perform data analysis, and craft data stories for leaders across CX operations. Expect collaboration, impact, and a supportive environment with competitive pay and benefits.

Qualifications

• Demonstrated ability in data analysis tools such as Tableau, Zendesk Analytics, Talkdesk Explore.
• Familiarity with CX technology platforms and customer journey analytics like Zendesk, Talkdesk.

Responsibilities

• Dive deep into CX datasets to uncover trends and opportunities.
• Produce reports, dashboards, and visualizations to highlight actionable takeaways.
• Anticipate CX data needs and pull KPIs that align with goals.

Skills

Tableau

Zendesk Analytics

Talkdesk Explore

CX data analytics

Tools

Zendesk

Talkdesk

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Business Analyst working remotely in Metro Manila, Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in The Philippines says it all!

What You’ll Do:

Looking to be part of our Business Intelligence and Analytics Team? You will be a cornerstone in empowering actionable insights that elevate customer experience strategies. This is a unique opportunity to blend your deep understanding of CX operations with your expertise in analyzing and presenting data, driving meaningful change. If you thrive on transforming data into impactful stories, creating proactive solutions, and enabling informed decision‑making, this role is for you.

During a Typical Day, You’ll

• Data Analysis & Insights Development
  • Dive deep into customer experience (CX) datasets to uncover trends, patterns, and opportunities.
  • With collaboration with the greater BI team, produce reports, dashboards, and visualizations that simplify complex data and highlight actionable takeaways.
  • Anticipate CX data needs before they arise, pulling the right metrics and KPIs that align with our goals.
• Empowering Action Through Storytelling
  • Transform data into compelling narratives that motivate action within teams and leadership.
  • Partner with our CX leaders to showcase actionable insights and recommendations tailored to driving measurable outcomes.

What You Bring to the Role:

Technical Proficiency

• Demonstrated ability in data analysis tools such as Tableau, Zendesk Analytics, Talkdesk Explore, and similar tools
• Familiarity with CX technology platforms and understanding of customer journey analytics such as Zendesk, Talkdesk, and similar tools.

Expertise in CX Operations

• Strong knowledge of CX processes, workflows, and key operational metrics.
• Hands‑on experience in collecting and interpreting customer data across multiple channels (e.g., surveys, digital feedback, NPS analysis).

Data Storytelling & Communication

• Proven ability to craft clear, compelling, and actionable data presentations tailored to both technical and non‑technical stakeholders.
• Experience working alongside leadership teams to refine strategies based on data insights.

Collaboration & Proactivity

• Track record of proactively identifying data needs and bringing solutions to stakeholders before being asked.
• Strong interpersonal and team collaboration skills in a fast‑paced, cross‑functional environment.

Attention to Detail

• Precise handling of data—both for accuracy and to surface insights relevant to CX decision‑making.

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
• Visit https://mybenefits.ttec.com/ for more information.

About TTEC

Our business is about making customers happy.

That's all we do.

Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.

On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day.

These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.

We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.

As a global company, we know diversity is our strength because it enables us to view things from different vantages points and for you to bring value to the table in your own unique way.