Premium Client Success Specialist

Concentrix; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A premier customer service firm in Quezon City is seeking a Customer Service Representative to manage client relationships and ensure satisfaction. Ideal candidates should have a High School Diploma and 0-2 years of experience in customer service, with excellent communication skills and strong customer service focus. This role offers the opportunity to work in a collaborative environment and meet sales targets.

Qualifications

• 0-2 years in customer service or related fields.
• Strong customer service skills focused on client satisfaction.
• Familiarity with call center operations and customer management systems.

Responsibilities

• Manage and nurture relationships with premium clients.
• Respond promptly to customer inquiries and provide exceptional service.
• Collaborate with the sales team to identify upsell opportunities.
• Utilize CRM software to track interactions and maintain records.
• Regularly meet sales targets and contribute to team goals.

Skills

Customer service skills

Proficiency in English

Communication skills

Interpersonal skills

Education

High School Diploma or equivalent

Job description

A premier customer service firm in Quezon City is seeking a Customer Service Representative to manage client relationships and ensure satisfaction. Ideal candidates should have a High School Diploma and 0-2 years of experience in customer service, with excellent communication skills and strong customer service focus. This role offers the opportunity to work in a collaborative environment and meet sales targets.