Premier Customer Care Specialist

FedEx; Angeles; On-site; PHP 223,000 - 357,000; Full time

Job summary

FedEx is seeking a Customer Care Consultant to deliver exceptional service to Premier clients by phone and online, promptly addressing inquiries and resolving issues. You will build strong relationships, collaborate with internal teams to ensure seamless resolutions, and help develop strategies that boost satisfaction and loyalty across the FedEx network.

This role requires at least secondary education and 2+ years in customer service, with opportunities for associate or senior levels depending

Qualifications

• Minimum Education: Secondary education or equivalent.
• At least two years of relevant work experience in customer service.
• For Associate level, prior experience is not required.
• For Senior level, at least three years of relevant work experience in customer service and interaction is required.
• Good knowledge of Microsoft Office PC.
• Strong problem-solving skills.
• Good written & verbal communication.

Responsibilities

• Provides exceptional customer service via phone and/or online channels, effectively address inquiries and promptly resolving issues.
• Builds and maintains positive relationships with Premier customers, fostering loyalty and exceeding expectations.
• Effectively communicates and collaborates with internal and external stakeholders to ensure seamless resolution of customer concerns.
• Partners with management to develop and implement strategies for improving customer satisfaction and retention.
• Performs other duties as assigned.

Skills

Customer service

Problem-solving

Written & verbal communication

Education

Secondary education or equivalent

Tools

Microsoft Office

Job description

FedEx is seeking a Customer Care Consultant to deliver exceptional service to Premier clients by phone and online, promptly addressing inquiries and resolving issues. You will build strong relationships, collaborate with internal teams to ensure seamless resolutions, and help develop strategies that boost satisfaction and loyalty across the FedEx network.

This role requires at least secondary education and 2+ years in customer service, with opportunities for associate or senior levels depending