Precision Billing & Collections Specialist

DLB BATAAN WATER CORP.; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

DLB BATAAN WATER CORP. is seeking a Billing and Collection Associate to ensure accurate and timely preparation, processing, monitoring, and collection of customer billings. You will maintain customer accounts, record payments, and address collection concerns per policy.

The role requires reviewing readings and rates, identifying discrepancies, and handling customer inquiries with professionalism. This on-site position offers opportunities to ensure billing integrity and timely cash collection.

Qualifications

• Experience with billing and collections processes.
• Ability to review readings and rates for accuracy.
• Commitment to data accuracy and confidentiality.

Responsibilities

• Prepare and process customer bills accurately and within established billing schedules
• Review meter readings, consumption data, account information, and applicable rates before billing
• Identify and report unusual consumption, billing discrepancies, and account irregularities
• Process billing adjustments, corrections, rebates, and other authorized account adjustments
• Receive and process customer payments through authorized collection channels
• Monitor outstanding receivables, overdue accounts, and collection status
• Prepare and issue collection notices, reminders, and other authorized communications to customers
• Reconcile customer accounts, payment records, and billing transactions
• Investigate discrepancies between billing records, collections, and system balances
• Attend to customer inquiries and concerns regarding bills, payments, account balances, and collection matters

Skills

Billing experience

Customer service

Attention to detail

Data confidentiality

Job description

DLB BATAAN WATER CORP. is seeking a Billing and Collection Associate to ensure accurate and timely preparation, processing, monitoring, and collection of customer billings. You will maintain customer accounts, record payments, and address collection concerns per policy.

The role requires reviewing readings and rates, identifying discrepancies, and handling customer inquiries with professionalism. This on-site position offers opportunities to ensure billing integrity and timely cash collection.