Power Platform Support Engineer

Hammerjack Pty Ltd; Philippines; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Health coverage

Life insurance

Leave credits

Job summary

Hammerjack Pty Ltd is seeking a versatile Power Platform Support Engineer for a hybrid role in the Philippines. You will build, enhance, and support Power Apps, Power Automate, and Dataverse integrations across the organization.

You will work with stakeholders, IT operations, and developers to ensure scalable, reliable solutions with production support and governance. Candidates should have hands-on Power Platform experience and strong problem-solving skills.

Qualifications

• Experience designing and developing Power Platform solutions.
• Hands-on production support for business applications.
• Strong problem solving across app and integration layers.

Responsibilities

• Translate requirements into Power Platform solutions with stakeholders.
• Design and develop Power Apps (Canvas and Model‑Driven) with usability focus.
• Develop PCF controls and client-side logic (JavaScript).
• Create REST integrations and Dataverse workflows for processes.
• Build and maintain Power Automate flows and Dataverse workflows.
• Integrate with SharePoint, Azure, and third-party services.
• Follow best practices for security, performance, and maintainability.
• Provide Level 2/3 support and production incident resolution.
• Monitor health and performance; address risks proactively.
• Document solutions, runbooks, and release activities.
• Collaborate with IT Operations and Security on governance.

Skills

Power Apps

Power Automate

Power BI

Dataverse security

JavaScript

HTML

CSS

PCF

REST API

SharePoint

Azure

CI/CD

Stakeholder collab

Troubleshooting

Production support

Tools

DevOps tools

Job description

About the Role:

We are seeking a versatile Power Platform Support Engineer to join our IT operations team. This is a hybrid role responsible for building, enhancing, and supporting Microsoft Power Platform solutions across the organization. This position combines hands‑on development with production support, issue resolution, and operational ownership of Power Apps, Power Automate flows, and related integrations.

The role works closely with business stakeholders, IT operations, and developers to ensure solutions are reliable, scalable, and well-supported throughout their lifecycle.

Key Responsibilities:

I. Development & Enhancement

• Collaborate with business users, IT, and other developers to translate requirements into technical solutions using Microsoft Power Platform.
• Design and develop Power Apps (Canvas and Model‑Driven) with a strong focus on usability and develop custom functionality including:
  • Power Apps Component Framework (PCF) controls
  • JavaScript client‑side logic using Client SDK
  • Custom integrations using Web API and REST services
• Build and maintain Power Automate flows and Dataverse workflows to support business processes.
• Integrate third‑party systems and Microsoft services (Dataverse, SharePoint, Azure) to extend solution capabilities.
• Follow best practices for solution design, security, performance, and maintainability.

II. Application Support & Operations

• Provide Level 2/Level 3 support for Power Platform applications and automations in production.
• Troubleshoot and resolve incidents related to Power Apps, Power Automate, Dataverse, and integrations.
• Perform root cause analysis and implement long‑term fixes to prevent recurring issues.
• Monitor solution health, performance, and failures; proactively address risks.
• Manage minor enhancements, bug fixes, and change requests post deployment.
• Maintain technical documentation, support runbooks, and knowledge base articles.
• Support release management activities including testing, deployments, and rollback planning.
• Work with IT Operations and Security teams to ensure compliance with access control and governance standards.

Ideal Skills and Qualifications:

• Power Apps (Canvas and Model‑Driven), Power Automate, Power BI
• Microsoft Dataverse security, data modeling, and access control
• JavaScript, HTML, CSS; familiarity with frontend frameworks such as React
• Power Apps Component Framework (PCF)
• REST/OData APIs and system integrations
• SharePoint and SharePoint API integrations
• Familiarity with Azure services and DevOps practices (CI/CD, environments, solution management)
• Proven experience designing and developing solutions using Microsoft Power Platform
• Hands‑on experience supporting live business applications in a production environment
• Strong problem‑solving and troubleshooting skills across application and integration layers
• Ability to balance development work with operational support priorities
• Experience working collaboratively with both technical and non‑technical stakeholders
• Microsoft Power Platform certifications are highly preferred

Perks and Benefits:

• Health Coverage: HMO coverage effective on your first day, with one free dependent added upon hire.
• Life Insurance: Coverage begins on your first day of employment.
• Leave Entitlement: 15 pro‑rated leave credits from your hire date, increasing to 20 pro‑rated leave credits after two years of service.

Work Location and Setup:

• Hybrid Arrangement: Work from home two days a week; on‑site three days a week.
• Work Hours: Standard Philippine business hours (Monday to Friday, 9:00 AM - 6:00 PM), with flexibility to align with European time zones when needed.
• Office Location: Bolder Philippines, 8th Floor, Tower 1, Clark City Front, MA Roxas, Clark Freeport Zone, Pampanga