Power BI Support Engineer (L2/L3) – Incident & Data Health

Fujitsu Limited; Cebu City; Sur place; PHP 600 000 - 1 200 000; Plein temps

Résumé du poste

Fujitsu Limited is seeking a Power BI support engineer to provide second- and third-level support for the Power BI service and Report Builder estate across multiple locations in the country. The role focuses on keeping reports and semantic models current, resolving refresh and data issues, and administering workspaces securely.

You will publish knowledge articles, assist the Service Desk with common issues, and coordinate fixes with data owners and engineers to ensure reliable reporting for

Responsabilités

• Provide second- and third-level support for the Power BI service and Power BI Report Builder estate.
• Own assigned ServiceNow incidents through resolution: refresh failures, gateway and credential failures, expired certificates, broken data sources and report errors.
• Publish shift-left knowledge articles for common issues such as filters, bookmarks and access so the Service Desk can resolve them.
• Monitor data health and performance; coordinate fixes with data owners and engineers.

Connaissances

Power BI

Incident management

Outils

ServiceNow

Description du poste

Fujitsu Limited is seeking a Power BI support engineer to provide second- and third-level support for the Power BI service and Report Builder estate across multiple locations in the country. The role focuses on keeping reports and semantic models current, resolving refresh and data issues, and administering workspaces securely.

You will publish knowledge articles, assist the Service Desk with common issues, and coordinate fixes with data owners and engineers to ensure reliable reporting for